Assistant Resident Care Coordinator / Receptionist

Sunridge Assisted Living•West Jordan, UT

7d•Onsite

About The Position

The Assistant Resident Care Coordinator supports the daily operations of the assisted living community by serving as a key point of contact for residents, families, staff, and visitors. This role combines resident care coordination, scheduling support, family communication, and front desk reception duties to help ensure high-quality resident care and excellent customer service in a Type II Assisted Living environment. The ideal candidate is organized, compassionate, professional, and able to multitask in a fast-paced healthcare setting.

Requirements

High school diploma or equivalent required.
Strong communication and interpersonal skills.
Ability to handle sensitive situations with professionalism and empathy.
Proficient with computers, scheduling systems, Microsoft Office, and email.
Strong organizational and multitasking abilities.
Ability to work independently and as part of a team.

Nice To Haves

Experience in assisted living, healthcare, senior living, scheduling, or customer service preferred.
Experience in a Type II Assisted Living community.
Knowledge of caregiving terminology and resident care coordination.
Prior receptionist or administrative experience in healthcare or senior living.
CNA certification

Responsibilities

Respond professionally and compassionately to resident and family questions, concerns, and requests.
Maintain regular communication with families regarding resident needs, appointments, and community updates.
Assist with resident admissions, move-ins, and transitions.
Document communications and relay important information to nursing and management staff.
Support resident satisfaction and help resolve concerns promptly.
Assist with creating and maintaining caregiver and staff schedules.
Coordinate shift coverage and communicate scheduling changes to employees.
Track attendance, call-ins, and staffing needs.
Help ensure proper staffing levels in accordance with Type II Assisted Living regulations and resident care needs.
Support department managers with scheduling reports and administrative tasks.
Serve as receptionist during weekday business hours.
Greet residents, families, visitors, vendors, and staff in a friendly and professional manner.
Answer and direct phone calls promptly.
Manage front desk operations including mail, packages, visitor logs, and office supplies.
Maintain confidentiality of resident and employee information.
Monitor building entry and assist with community safety procedures.
Maintain resident files and documentation accurately.
Assist with incident reports, care coordination paperwork, and general office organization.
Support compliance with state regulations, company policies, and HIPAA requirements.
Assist leadership team with projects and daily operational needs.