Assistant Relationship Manager

Ballston Spa National Bank•Town of Coeymans, NY

9d•$24 - $32•Onsite

About The Position

BSNB is seeking an Assistant Relationship Manager for its Ravena Office. The role delivers a high-quality customer experience by addressing customer needs and accurately and efficiently processing basic to complex financial service transactions, with attention to detecting and reporting fraud and irregular transactional activity. Using a consultative approach, the Assistant Relationship Manager identifies beneficial opportunities and assists customers with deposit account opening and maintenance, consumer lending, and other bank products and services. The position serves as a referral source to other lines of business and supports the Relationship Manager with daily tasks so the branch operates efficiently and complies with applicable regulatory requirements. The role contributes to branch sales goals and works closely with colleagues to coach and develop them.

Requirements

Associate's degree in business or a related field.
One to three years of experience in a sales- and/or service-oriented position.
Prior cash-handling experience.
Demonstrated excellent customer service skills.
Ability to use a computer to input and retrieve data.

Nice To Haves

Prior supervisory experience.

Responsibilities

Provide a high-quality customer experience and ensure customers' needs are met.
Accurately and efficiently process basic to complex financial service transactions.
Detect and report fraud and irregular transactional activities.
Identify opportunities that may benefit customers and assist with deposit account opening and maintenance, consumer lending, and other bank products and services.
Refer customers to other lines of business based on their needs.
Support the Relationship Manager with day-to-day tasks to help the branch operate efficiently and comply with applicable regulatory requirements and policies.
Contribute to the overall branch sales goal.
Help coach and develop branch colleagues.