Assistant Registrar

Ivy Tech Community College•Bloomington, IN

3d•$42,000 - $46,000•Onsite

About The Position

Ivy Tech Community College - Bloomington is looking for an individual to join the Registrar's Office team as the Assistant Registrar. In this role, you will manage daily operations and ensure the accurate handling of student records and inquiries. Collaborating with the Registrar and various departments, you'll streamline registration, academic records, and graduation processes. Your responsibilities will include resolving escalated issues and monitoring policy adherence. We seek a detail-oriented, proactive team player dedicated to supporting student success. Apply now to make a positive impact in higher education!

Requirements

Bachelor’s degree.
Minimum of two years of experience in student services, academic records, or related fields within higher education.
Strong organizational and communication skills, with the ability to manage multiple tasks and prioritize effectively.
Experience with student information systems and proficiency in data management.
Demonstrated ability to provide excellent customer service and solve complex issues empathetically and professionally.

Nice To Haves

Experience in a Registrar’s Office or similar setting.
Familiarity with enrollment management processes and graduation audits.
Knowledge of FERPA and other relevant higher education regulations.

Responsibilities

Maintain accurate student records, including registrations, program changes, and Credit for Prior Learning (CPL) credit.
Conduct graduation audits, process course substitutions, and manage academic standing processes.
Maintains and updates student records including adds, drops and withdrawals; processes grade changes
Oversee the scanning and indexing of vital documents and ensure accurate transcript printing and distribution.
Ensure compliance with FERPA and other regulations while safeguarding student data across multiple systems.
Provides excellent customer service and a full range of support services to current and former students, as well as the general public, faculty, and staff, by responding to inquiries and requests for information and assistance related to student records in a timely and empathetic manner.
Investigate and resolve escalated tickets regarding student records from the help desk and institutional website.
Serve as liaison to K14 personnel with respect to student records.
In the absence of the Registrar, make critical decisions and take authorized actions to resolve urgent matters.
Maintain high customer service standards, fostering positive interactions with students, faculty, and staff.
Provide guidance and training on institutional policies related to student enrollment, course management, grades, and graduation.
Ensure that academic and operational processes comply with institutional, state, and federal regulations.
Monitor enrollment data and collaborate with other departments to maintain consistency and policy adherence.
Communicate policy updates and assist in interpreting complex guidelines for faculty, staff, and students.
Assist with reviewing graduation applications and conducting degree audits to ensure students meet graduation requirements.
Communicate with students, faculty, and staff regarding degree completion status and outstanding requirements.
Help coordinate graduation ceremonies, manage student lists, and verify completion statuses.
Contribute to the institution’s graduation metrics by ensuring timely and accurate completion processes.

Benefits

Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
Dental plan with no-cost preventive services and coverage for orthodontia
Vision plan with low-cost exams and allowances for glasses or contact lenses
Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
Wellness program with opportunities to earn $250 in Wellness Rewards
Flexible Spending Accounts for healthcare (limited purpose) and dependent care
10% employer retirement contribution, fully vested after two years
Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
Short-term and long-term disability benefits
Fee remission for employees, spouses, and dependent children
Tuition assistance for undergraduate, graduate, and doctoral programs
Paid professional development opportunities
Generous paid time off, including vacation, sick leave, holidays, and winter recess
Flexible work arrangements where available
Paid childbirth recovery leave (8 weeks)
Paid parental leave (4 weeks)
Eligibility for Public Service Loan Forgiveness
Additional discounts on gym memberships, transportation, and various retail services