Assistant Registrar - (FT)

Community College System of New Hampshire•Laconia, NH

2d•Onsite

About The Position

Serves as the Assistant Registrar with responsibility for assisting the Registrar with the daily functions of the Registrar’s Office and for performing various administrative and technical functions. This position reports to the Registrar at Lakes Region Community College. The Assistant Registrar will assist the Registrar with daily office functions including transfer credit evaluations, student records, registration, outgoing transcripts, data input in Banner, and enrollment verifications. This role is the first point of contact for students and the public seeking assistance from the Registrar’s Office. Responsibilities include assisting with degree audits, GPA requirements, and other duties related to graduation, as well as troubleshooting registration issues to support advisors and students. The Assistant Registrar manages outgoing transcripts using Clearinghouses and assists in managing communication plans related to attendance verification, grades, and schedules. This position updates and provides assistance to staff, faculty, and students with Banner database, Banner Document Management (BDM), Dynamic Forms, and Degree Works. A thorough knowledge of the LRCC catalog/CCSNH System policies, including academic policies, admissions, and tuition and fees, is required. The Assistant Registrar assists the Registrar with building academic years in Banner, building courses, and assisting with changes to the course schedule and curriculum updates in DegreeWorks. Collaboration with the Early College Coordinator to build early college at the high school classes and troubleshoot registration issues for early college students is also a key function. The role ensures continuity of the Registrar’s Office operations in the absence of the Registrar. Along with the Registrar, the Assistant Registrar serves as a Veterans Certifying Official and assists with the certification of veterans. Maintaining a high level of confidentiality and security of student records is paramount. The position implements college policies and procedures and serves on college committees as assigned, while complying with all system, college, state, and federal rules and regulations. Performs other duties as assigned.

Requirements

Associate’s degree from a recognized college or university.
Four years’ experience in administrative or technical support within an office environment, with customer service and supervisory experience.
Knowledge of the registration functions within higher education.
Knowledge of office record keeping and reporting.
Ability to gather, assemble, correlate and analyze facts and identify existing or potential problems.
Ability to contribute to the development of sound operational procedures.
Ability to make sound judgment in appraising situations and making routine decisions.
Ability to follow specific instructions in gathering facts, data or resources in organizing required information.
Ability to make decisions based upon fact-finding interviews within the parameters of the rules and policies of the college.
Ability to meet with students and explain programs sponsored by the department or college.
Ability to present ideas clearly and effectively.
Ability to establish and maintain effective working relationships.
Must be willing to maintain an appearance appropriate to assigned duties and responsibilities as determined by the College’s appointing authority.
Successful completion of the required background check.

Nice To Haves

Each additional year of approved formal education may be substituted for one year of required work experience.
Each additional year of approved work experience may be substituted for one year of required formal education.

Responsibilities

Assist the Registrar with the daily office functions of the Registrar’s Office including, but not limited to, transfer credit evaluations, student records, registration, outgoing transcripts, data input in Banner, and enrollment verifications.
Serve as the first point of contact for students and the public seeking assistance from the Registrar’s Office.
Assist with degree audits, GPA requirements, and other duties related to graduation.
Troubleshoot registration issues working to support advisors and students.
Using Clearinghouses, manage outgoing transcripts for current and former students.
Assist in managing communication plans as they relate to attendance verification, grades, and schedules, etc.
Update and provide assistance to staff, faculty, and students with Banner database, Banner Document Management (BDM), Dynamic Forms and Degree Works.
Maintain thorough knowledge of the LRCC catalog/CCSNH System policies including, but not limited to academic policies, admissions, and tuition and fees.
Assist the Registrar with building academic years in Banner; build courses and assist with changes to the course schedule, as well as updating curriculum changes in DegreeWorks.
Work with the Early College Coordinator to build early college at the high school classes and troubleshoot registration issues for early college students.
Work with the Registrar to ensure continuity of the Registrar’s Office operations in the absence of the Registrar.
Along with the Registrar, serve as a Veterans Certifying Official and assist with the certification of veterans.
Ensure a high level of confidentiality and security of all information related directly to student records is maintained by the department.
Implement college policies and procedures and serve on college committees, as assigned.
Comply with all system, college, state and federal rules and regulations.
Perform other duties as assigned.