Assistant Regional Service Manager - Waukesha, WI

SOLVENTUM•Brookfield, WI

1d•$83,600 - $114,950•Hybrid

About The Position

Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. This role involves leading the day-to-day operations of multiple service centers across a multi-state territory, implementing territory-wide strategies, partnering with sales teams, and managing resources to ensure exceptional customer service and operational performance.

Requirements

Bachelor’s Degree or higher from an accredited institution and a minimum of seven (7) years of experience leading diverse teams across multiple locations in a service, distribution, or operations environment in a private, public, government, or military organization; OR High School Diploma/GED from an accredited institution and a minimum of eleven (11) years of experience in a service, distribution, or operations environment, including experience leading diverse teams across multiple locations, in a private, public, government, or military organization.
Current, valid Driver’s License.
Ability to meet the physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA).
Ability to travel by vehicle or airplane to attend business meetings, customer locations, and service sites.
Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Nice To Haves

Intermediate proficiency with Microsoft Office applications, including Teams, Excel, PowerPoint, and Word.
Experience using Salesforce or other CRM systems is preferred.
Experience leading multi-site service, operations, distribution, or field service teams.
Experience driving process improvement initiatives and achieving operational performance metrics (KPIs).
Experience managing customer relationships and collaborating with cross-functional business partners.
Strong communication, coaching, problem-solving, and change management skills.

Responsibilities

Leading the day-to-day operations of multiple service centers across a multi-state territory by recruiting, developing, coaching, and engaging team members to deliver exceptional customer service and operational performance.
Implementing territory-wide communication strategies, process improvements, and best practices to achieve key performance indicators (KPIs), improve productivity, and enhance the customer experience.
Partnering with Territory Sales Managers and cross-functional teams to proactively address customer needs, maintain strong customer relationships, and ensure reliable field service performance across the territory.
Determining resource deployment strategies and managing rental assets, inventory, fleet operations, and service center activities in compliance with quality, safety, and regulatory requirements.
Supporting employee development and compliance by conducting annual competency assessments, reinforcing company policies and procedures, and maintaining a safe, compliant, and productive work environment.
Complying with corporate policies, procedures, and security standards while performing assigned duties.