Assistant Quick Service (QSR) Manager - Eataly Chicago
About The Position
The Assistant QSR Manager supports the QSR Manager in daily operations, focusing on team development, training, and consistent execution of service, food safety, and coffee production standards. Reports directly to the QSR Manager and supervises the QSR staff of service leads, baristas and sales associates. Actively manage shifts, ensuring smooth service and strong guest experience, supporting execution of daily and weekly QSR operational tasks Supports staffing coverage and real-time labor adjustments, supporting as manager-on-duty as needed Leads onboarding and training of new hires in QSR, including Italian coffee service and Bassett coffee production Ensures all team members are trained on SOPs, food safety standards (Serve Safe), and service protocols Provides ongoing coaching and feedback to elevate team performance and operational execution. Assists with inventory counts, ordering, and product organization, emphasizing coffee and specialty beverage production Maintains cleanliness, organization, and compliance across all QSR areas Fosters a positive, accountable, and team-oriented environment Supports employee engagement, retention, and training initiatives Performs other duties as required or assigned
Requirements
- 1–3 years of experience in food service or hospitality leadership
- Serve Safe certification required
- Hands-on experience in Italian coffee service, Bassett coffee production, and QSR food production
- Strong training, coaching, and team development focus
- High-energy, hands-on approach to operations
- Excellent communication and organizational skills.
- Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
- Ability to lift up to 50 pounds
- Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
- Ability to operate equipment such as manual espresso machine, drink blender, and cash register
Responsibilities
- Supports the QSR Manager in daily operations.
- Focuses on team development, training, and consistent execution of service, food safety, and coffee production standards.
- Supervises the QSR staff of service leads, baristas and sales associates.
- Actively manages shifts, ensuring smooth service and strong guest experience.
- Supports execution of daily and weekly QSR operational tasks.
- Supports staffing coverage and real-time labor adjustments.
- Acts as manager-on-duty as needed.
- Leads onboarding and training of new hires in QSR, including Italian coffee service and Bassett coffee production.
- Ensures all team members are trained on SOPs, food safety standards (Serve Safe), and service protocols.
- Provides ongoing coaching and feedback to elevate team performance and operational execution.
- Assists with inventory counts, ordering, and product organization, emphasizing coffee and specialty beverage production.
- Maintains cleanliness, organization, and compliance across all QSR areas.
- Fosters a positive, accountable, and team-oriented environment.
- Supports employee engagement, retention, and training initiatives.
- Performs other duties as required or assigned.
Benefits
- Medical, Dental, Vision Insurance
- Paid Time Off
- Paid Parental Leave
- 401K with match
- Bonus program
- Free family meal daily
- Discounts at Eataly
- Classes on products and Italian cuisine
- Referral bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
