Assistant Quick Service (QSR) Manager - Eataly Chicago

Eataly North America•Chicago, IL

1d•Onsite

About The Position

Eataly is the world’s largest artisanal Italian food and beverage marketplace, offering guests authentic Italian food at restaurants, cafés, and to-go counters, a selection of high-quality Italian, local, and homemade products, and learning opportunities through classes and team product knowledge. The Assistant QSR Manager supports the QSR Manager in daily operations, focusing on team development, training, and consistent execution of service, food safety, and coffee production standards. This role reports directly to the QSR Manager and supervises the QSR staff, including service leads, baristas, and sales associates.

Requirements

1–3 years of experience in food service or hospitality leadership
Serve Safe certification required
Hands-on experience in Italian coffee service, Bassett coffee production, and QSR food production
Strong focus on training, coaching, and team development
High-energy, hands-on approach to operations
Excellent communication and organizational skills

Responsibilities

Supports execution of daily and weekly operational QSR tasks
Actively manage shifts, ensuring smooth service and strong guest experience
Support staffing coverage and real-time labor adjustments, serving as manager-on-duty as needed
Assist with inventory counts, ordering, and product organization, emphasizing coffee and specialty beverage production
Leads onboarding and training of new hires in QSR, including Italian coffee service and Bassett coffee production
Ensures all team members are trained on SOPs, food safety standards (Serve Safe), and service protocols
Provides ongoing coaching and feedback to elevate team performance and operational execution
Fosters a positive, accountable, and team-oriented environment
Supports employee engagement, retention, and training initiatives
Maintains cleanliness, organization, and compliance across all QSR areas
Performs other duties as required or assigned