Assistant Quick Service (QSR) Manager - Eataly Chicago

Eataly North America•Chicago, IL

3h•Onsite

About The Position

The Assistant QSR Manager supports the QSR Manager in daily operations, focusing on team development, training, and consistent execution of service, food safety, and coffee production standards. This role reports directly to the QSR Manager and supervises the QSR staff, including service leads, baristas, and sales associates. The position involves actively managing shifts to ensure smooth service and a strong guest experience, supporting staffing coverage and real-time labor adjustments, and serving as manager-on-duty as needed. Additionally, the Assistant QSR Manager assists with inventory counts, ordering, and product organization, with a particular emphasis on coffee and specialty beverage production. A key responsibility is leading the onboarding and training of new hires in QSR, including Italian coffee service and Bassett coffee production, ensuring all team members are trained on Standard Operating Procedures (SOPs), food safety standards (Serve Safe), and service protocols. The role also involves providing ongoing coaching and feedback to elevate team performance, fostering a positive and accountable team environment, and supporting employee engagement, retention, and training initiatives. Maintaining cleanliness, organization, and compliance across all QSR areas is also part of the duties, along with performing other required or assigned tasks.

Requirements

1–3 years of experience in food service or hospitality leadership
Serve Safe certification required
Hands-on experience in Italian coffee service, Bassett coffee production, and QSR food production
Strong focus on training, coaching, and team development
High-energy, hands-on approach to operations
Excellent communication and organizational skills

Responsibilities

Supports execution of daily and weekly operational QSR tasks
Actively manage shifts, ensuring smooth service and strong guest experience
Support staffing coverage and real-time labor adjustments, serving as manager-on-duty as needed
Assist with inventory counts, ordering, and product organization, emphasizing coffee and specialty beverage production
Leads onboarding and training of new hires in QSR, including Italian coffee service and Bassett coffee production
Ensures all team members are trained on SOPs, food safety standards (Serve Safe), and service protocols
Provides ongoing coaching and feedback to elevate team performance and operational execution
Fosters a positive, accountable, and team-oriented environment
Supports employee engagement, retention, and training initiatives
Maintains cleanliness, organization, and compliance across all QSR areas
Performs other duties as required or assigned