Assistant Quick Service (QSR) Manager - Eataly Chicago

Eataly North America•Chicago, IL

3h•Onsite

About The Position

Eataly is the world’s largest artisanal Italian food and beverage marketplace, with each location having its own character and theme, but all sharing the goal for guests to eat authentic Italian food, shop high-quality Italian, local, and homemade products, and learn through classes and team product knowledge. The Assistant QSR Manager supports the QSR Manager in daily operations, with a primary focus on team development, training, and ensuring consistent execution of service, food safety, and coffee production standards. This role reports directly to the QSR Manager and is responsible for supervising the QSR staff, which includes service leads, baristas, and sales associates.

Requirements

1–3 years of experience in food service or hospitality leadership
Serve Safe certification required
Hands-on experience in Italian coffee service, Bassett coffee production, and QSR food production
Strong training, coaching, and team development focus
High-energy, hands-on approach to operations
Excellent communication and organizational skills
Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
Ability to lift up to 50 pounds
Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
Ability to operate equipment such as manual espresso machine, drink blender, and cash register

Responsibilities

Actively manage shifts, ensuring smooth service and strong guest experience, supporting execution of daily and weekly QSR operational tasks
Supports staffing coverage and real-time labor adjustments, supporting as manager-on-duty as needed
Leads onboarding and training of new hires in QSR, including Italian coffee service and Bassett coffee production
Ensures all team members are trained on SOPs, food safety standards (Serve Safe), and service protocols
Provides ongoing coaching and feedback to elevate team performance and operational execution
Assists with inventory counts, ordering, and product organization, emphasizing coffee and specialty beverage production
Maintains cleanliness, organization, and compliance across all QSR areas
Fosters a positive, accountable, and team-oriented environment
Supports employee engagement, retention, and training initiatives
Performs other duties as required or assigned