ASSISTANT QSR MANAGER

Graton Resort & Casino•Rohnert Park, CA

7h•Onsite

About The Position

The Assistant Multi-Outlet Manager responsibilities include the day-to-day operations of Marketplace outlets, providing support and resources for staff, leadership, Team Member relations, and delivering quality product and guest service. The Assistant Multi-Outlet Manager must also assist in developing and implementing objectives in accordance with budgetary and service requirements, as well as establishing a working relationship with leased tenant outlets.

Requirements

High School Diploma or equivalent.
Two (2) years related food and beverage supervisory experience.
Outstanding interpersonal, verbal, and written communication skills. Must be able to communicate clearly, concisely, and effectively with Guests, Team Members and Management.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Familiarity with food and beverage cost controls.
Excellent planning, organizational, project and time management skills, must be able to prioritize work under deadlines with a focus on quality and details.
Ability to be proactive, take initiative and exercise good judgment; must possess a high level of professionalism and be comfortable addressing, anticipating, and troubleshooting issues as needed.
Ability to handle a flexible schedule and work weekends, holidays, and all shifts.
Must be at least 21 years of age.

Responsibilities

Redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
Communicating clearly, professionally, and effectively in a fast-paced environment with all Marketplace outlets.
Analyzing staffing levels to properly forecast each outlet, ensuring budget targets and cost of sales are in line, and ensuring superior guest service standards are met.
Assigning work tasks and coordinating activities of outlet personnel to ensure prompt and courteous guest service.
Maintaining high levels of guest satisfaction by building relationships with the guests, Team Members, and tenants. Responding and resolving front-of-house Guest issues in a timely and efficient manner.
Assisting in conducting monthly tenant meetings to provide property updates and forecasted business volumes.
Maintaining required inventories for all outlets and conducting monthly inventory.
Overseeing food preparation, portion sizes and the overall presentation of food.
Inspecting all outlets for supplies, equipment, and work areas to be in compliance with Graton Resort & Casino's safety standards. Maintaining awareness of all safety and security procedures relevant to all outlets in the Marketplace, ensuring knowledge of emergency procedures.
Complying with Board of Health Standards and ensuring cleanliness of all outlet areas.
Interviewing, hiring and training new Team Members.
Evaluating and overseeing job performance by holding all Marketplace Team Members accountable for job duties, tasks, policies, and procedures.