Assistant Property Manager

Mobile Loaves & Fishes•Austin, TX

2d•Onsite

About The Position

At Community First! Village (CFV), the Neighbor Care department has the privilege of walking alongside our neighbors, providing opportunities for them to settle, cultivate, and care for themselves and others in this unique community home to formerly chronically homeless individuals. As a part of the Neighbor Care team, the Property Management team is animated by a vision to empower neighbors into a lifestyle of accountability, goodness, and mutual respect in order to create a peaceful and healthy community. The Assistant Property Manager plays a vital role in maintaining the operational integrity of CFV, supporting the Property Manager in overseeing this unique residential community. This position supports lease compliance, neighbor relations, and the development of systems and procedures that keep daily operations running smoothly. The role also supervises Property Management staff, coordinates with law enforcement and supportive services partners, and serves as a key leader within the Neighbor Care team. We are currently hiring for two Assistant Property Manager positions to support our continued growth: one role will remain on our main CFV campus on Hog Eye Road, while the second role will begin onboarding at that location before transitioning to our new Burleson property, tentatively targeted for October and subject to operational needs. This is a full-time, exempt position reporting to the Property Manager. Due to the nature and requirements of the position, the hours are generally Monday through Friday, 8:30 am – 5:30 pm. Some nights and weekends may be required, as well as rotating on-call duties. Primary work location may shift based on operational needs and phase launch timing.

Requirements

Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals.
2–3 years of property management experience, preferably in multifamily, affordable, or supportive housing environments
Proficiency in Excel, Word, and property management software
Ability to maintain professional relationships with law enforcement, supportive services, and community partners
Ability to delegate tasks effectively while maintaining accountability and ensuring timely completion
Proven ability to train staff in system use, policy implementation, and best practices for customer service and lease compliance
Strong organizational skills and attention to detail
Strong problem-solving skills with the ability to act decisively
Action-oriented with the ability to manage multiple projects in a fast-paced environment
Ability to be discreet and handle confidential information appropriately
Demonstrated leadership in building a positive, collaborative work environment that supports team development
Skilled in leading teams through high-pressure or sensitive situations with clarity and confidence
Ability to navigate conflict, de-escalate sensitive situations, and respond with sound judgment in alignment with community policies
Ability to work joyfully and connect with diverse populations and organizations
Good listening and communication skills
Collaborative spirit with the ability to work both independently and as part of a team
Common sense, judgment, patience, compassion, and professionalism
Demonstrates integrity and strives for excellence in work
Must have a valid driver's license

Responsibilities

Enforce housing contract rules and communicate fines or corrective actions.
Oversee and audit lease violations issued to neighbors and maintain records of all communications.
Organize, analyze, and assess incident reports and identify lease violation trends.
Review high-profile incident reports and communicate all liability and significant community incidents immediately to the Property Manager.
Oversee unit inspections to assess cleanliness and compliance with lease agreements and report high-priority concerns.
Track unit-readiness timelines to ensure efficient turnover and occupancy compliance.
Oversee the processing of rent payments and track delinquencies.
Prepare and deliver notices in accordance with housing agreements and applicable law.
Generate regular reports on occupancy, compliance, lease activity, and trends for the Property Manager.
Conduct regular community walkthroughs to assess and document property and community conditions.
Monitor and analyze the effectiveness of policies and procedures and make recommendations to the Property Manager.
Develop standard operating procedures (SOPs) for administrative, leasing, and lease compliance functions and ensure adherence.
Make recommendations for housing contract amendments.
Assess lease violation trends to recommend strategies that improve neighbor retention.
Conduct and oversee move-in and move-out inspections and document unit condition.
Supervise Property Management staff.
Train staff on leasing procedures, compliance standards, policy enforcement, and neighbor engagement expectations.
Supervise and provide performance evaluations for Property Management staff to ensure accuracy in data entry, notices, and neighbor files.
Maintain strong working relationships with other MLF departments and external partners.
Maintain communication with Supportive Services to provide eviction off-ramps when possible.
Discuss lease violations with neighbors and provide guidance in alignment with community policies.
Attend eviction court hearings as the Property Management representative and maintain all legal files and case notes.
Work closely with the Travis County Sheriff's Office to strengthen relationships with officers and oversee the sharing of evidence.
Participate in planning and execution of community events and staff meetings.
Assist in planning, presenting, and executing quarterly CFV Town Halls.
Other duties as assigned.