Assistant Property Manager

East Lake Management•Chicago, IL

4h•$43,000 - $60,000•Onsite

About The Position

We are seeking a motivated and organized Assistant Property Manager to support the daily operations of a residential/commercial property. The ideal candidate will have strong communication skills, attention to detail, and the ability to manage leasing, tenant relations, rent collection, maintenance coordination, and unit turnovers in a fast-paced environment. This position requires a professional, customer-service-oriented individual who can work independently while supporting overall property operations and resident satisfaction.

Requirements

3–5 years of residential, condominium, or high-rise property management experience required
Proven experience in hospitality, resident relations, and team leadership
Strong administrative and customer service background
Proficiency in Microsoft Office Suite, including Word and Excel
Demonstrate professionalism, discretion, and a hospitality mindset at all times
Maintain consistent attendance, punctuality, and responsiveness
Exhibit polished written and verbal communication skills with residents, ownership, staff, and vendors
Maintain professional business attire and executive presence
Ability to prioritize multiple responsibilities independently in a fast-paced environment
Flexibility to respond to after-hours emergencies when required
Reliable transportation and ability to travel locally as needed

Nice To Haves

Experience with property management software platforms (YARDI) preferred
The ideal candidate is proactive and detail-oriented that thrives in a residential environment and understands the importance of customer service, operational excellence, and resident satisfaction.
They possess the professionalism, emotional intelligence, and leadership capabilities necessary to successfully assist in the management a high-end residential community while maintaining the highest standards of service and presentation.

Responsibilities

Responsible for collecting monthly rent payments and monitoring tenant balances both for residential and commercial tenants
Follow up on delinquent accounts through calls, emails, and notices
Assist with marketing available units and scheduling property tours
Respond to lease inquires and manage lead flow with prospective tenants
Process rental applications, background screenings, and lease paperwork
Coordinate unit turnovers between move-outs and new move-ins, including inspections, damage assessments, and scheduling necessary repairs or vendor services
Ensure vacant units are cleaned, maintained, and fully rent-ready in accordance with company standards prior to occupancy
Monitor and track work orders from submission through completion while maintaining quality control standards
Coordinate maintenance requests and schedule vendors or maintenance staff to ensure timely service completion
Assist with preventative maintenance programs, routine inspections, and overall property upkeep
Identify and report building, safety, and operational issues while helping ensure prompt resolution
Deliver an elevated resident experience through exceptional customer service, professionalism, and responsiveness
Address resident concerns with discretion, urgency, and effective problem-solving
Maintain organized tenant files, lease documentation, property records, and ensure compliance with company policies and fair housing regulations
Assist with invoice processing, vendor communication, budgeting support, and other day-to-day administrative operations
Prepare and track reports related to occupancy, delinquency, leasing activity, maintenance, and overall property performance
Manage the daily operations of a high-rise residential community, ensuring the property is maintained to the highest standards
Conduct routine property inspections to ensure company standards, curb appeal, cleanliness, and operational excellence are consistently maintained