Assistant Property Manager, Windham Heights Apartments

VESTA MANAGEMENT CORPORATION•Willimantic, CT

23h•$26 - $28•Onsite

About The Position

Vesta Management is hiring an affordable-housing-experienced, results-driven, customer-service-focused Assistant Property Manager to support operations at Windham Heights Apartments in Willimantic, Connecticut. The role assists the Property Manager and site staff in achieving maximum occupancy and collections while ensuring compliance and financial-administrative procedures are completed. The Assistant Property Manager acts as the person in charge when the Property Manager is not present. The position supports leasing, resident retention, compliance and financial administration, maintenance coordination, safety, marketing, and resident communications. It involves working with prospective residents and applicants, maintaining records and waiting lists, processing leases and recertifications, handling rent collections and related documentation, and collaborating with residents, community organizations, staff, and service contractors. Duties may vary according to the needs of the property.

Requirements

Associate degree or equivalent experience, plus two additional years of related experience or a proven track record in a similar function such as occupancy, leasing, or an Assistant Property Manager role.
Excellent interpersonal skills and strong verbal communication skills.
Ability to work independently, stay self-motivated, and take initiative.
Leadership and delegation skills.
Ability to multitask and prioritize efficiently.
Ability to assess the nature and priority of calls and issues.
Responsibility, accountability, honesty, trustworthiness, and integrity.
Professional conduct and appearance; adaptability; organization and attention to detail.
Basic math proficiency.
Ability to use and communicate through email.
Previous customer service experience.
Strong computer skills, including Microsoft Office, Outlook, and property management software.
Successful completion of a background check and drug screening.
Valid driver's license and clean driving record.

Nice To Haves

Experience with site-based affordable housing programs, including LIHTC and Section 8, is strongly preferred where applicable.
COS and/or CPO certification is strongly preferred.
Multilingual skills are strongly preferred and may be required based on property needs.
Yardi property management software experience is strongly preferred.

Responsibilities

Build positive, collaborative relationships with residents, communities, and associated agencies.
Work with and support the Property Manager and site staff across property operations.
Assist with compliance and financial administration, leasing, resident retention, maintenance, and safety.
Maintain a clean, professional reception area; answer and direct calls and ensure follow-up when appropriate staff are unavailable.
Address resident concerns and requests in a timely manner and communicate decisions or follow-up.
Welcome prospective residents and visitors; interview prospects, assess needs and qualifications, enter prospect information, and coordinate leasing.
Schedule application intakes and interviews, and prepare, process, and distribute applications.
Show apartments and explain layouts, lease terms, facilities, and nearby services.
Qualify prospective residents under applicable program requirements and the tenant selection plan; maintain an applicant waiting list.
Calculate rent and complete lease documents; collect applicable reservation deposits, security deposits, and initial or prorated rent.
Conduct marketing outreach, surveys, and review of traffic reports; share trends with the Property Manager and work to convert leads into rentals.
Assist with resident retention activities and property communications and notices.
Prepare and process lease renewals, interim and annual recertifications, and other required documentation; obtain required signatures.
Maintain accurate resident transaction and certification records and process documentation in a timely manner.
Manage rent and fee collections, deposits, postings, delinquencies, late notices, and assigned eviction processes.
Ensure applicable Housing Assistance Payments and special claims are requested and received.
Notify management of and process necessary legal action related to resident nonpayment or noncompliance.
Enter work orders, certifications, deposits, and other resident documentation in property management software.
Ensure apartments, models, and community amenities meet Vesta quality standards before showings; report maintenance or property needs.
Submit service requests, communicate them to maintenance, and follow up on completion.
Help monitor service contractors, including exterminators, landscapers, and snow-removal providers.
Assist in achieving property financial goals.
Maintain property rules and regulations in accordance with property programs, Vesta procedures, and applicable laws.
Protect the confidentiality of residents, applicants, employees, and the company.
Perform other duties assigned by management.