Assistant Property Manager - Meadowbrook Run, DC

Enterprise Community Partners•Washington, DC

1d•$25 - $28

About The Position

The Assistant Property Manager helps ensure a safe, attractive living environment, high-quality service, resident satisfaction, operational efficiency, and strong financial results. The role serves as Property Manager in their absence and may provide team direction under the Property Manager’s direction. It involves regular interaction with residents, associates, management, and guests, addressing concerns promptly and professionally. The position supports occupancy goals through onsite and offsite sales and marketing, knowledge of competitive properties and market trends, apartment showings and leasing, resident qualification, and lease renewals. It also supports compliance with fair housing requirements, company policies, and applicable regulations; rent collection and delinquency management; resident services and community activities; operational and financial reporting; expense processing; required training; and other assigned communities or duties.

Requirements

At least three years of experience in property management, leasing, or a related field.
High school diploma or GED.
NCHM COS (Certified Occupancy Specialist) and TCS (Tax Credit Specialist) certifications, or equivalent certification from a nationally recognized compliance training program and experience; alternatively, ability and commitment to obtain certifications at the next available course offering.
Ability to work in a fast-paced environment, with strong organization and follow-up skills and the ability to manage multiple priorities.
Strong verbal and written communication skills and ability to interact in English with diverse associates, residents, and external agencies.
Reasoning, logic, and problem-solving skills to resolve typical operational issues.
Ability to read English sufficiently to understand policies and procedures, safety notices, business correspondence, and documentation.
Strong computer and keyboarding skills, including proficiency in Microsoft Word and Excel and ability to learn new applications quickly.
Excellent interpersonal skills, positive attitude, enthusiasm, energy, and strong customer service orientation toward older adults.
Strong attention to detail.
Ability to handle a high volume of telephone calls.

Responsibilities

Maintain a safe and attractive living environment, exceptional service and resident satisfaction, operational efficiency, and strong financial results.
Serve as Property Manager in the Property Manager’s absence and provide direction to the team when needed.
Communicate courteously and effectively with residents, associates, management, and guests, and address concerns promptly and professionally.
Implement onsite and offsite sales and marketing activities to meet occupancy goals; recommend adjustments based on market conditions, competition, apartment turnovers, and other factors.
Monitor competitive properties and market trends and make recommendations as appropriate.
Comply with company policies, procedures, external regulatory requirements, and human resources procedures.
Ensure compliance with the Fair Housing Act; show and lease apartments, qualify prospective residents according to program requirements, and manage lease renewals.
Collect rent, monitor and manage delinquencies and collections, and maintain accurate records.
Promote resident services initiatives and engage residents in social, educational, planned activities and events.
Prepare, monitor, and distribute operational and financial reports.
Assist with processing property expenses, including vendor invoices.
Attend required training sessions.
Keep the Property Manager informed of information that could affect property operations.
Support other communities as assigned by management.
Perform other duties as assigned.
When acting in a supervisory capacity, participate in recruiting, interviewing, hiring, and training; plan, assign, and direct work; appraise performance; reward and counsel associates; address complaints; and resolve problems in accordance with company policies and applicable laws.