Assistant Property Manager

National Cranshaw Payroll Service Company•Allston, MA

3d•Onsite

About The Position

National Development is looking for an Assistant Property Manager for E3 Apartments in Allston, MA. The ideal candidate will bring a passion for people, apartment living, and creating a sense of community among residents and team members.

Requirements

3+ years experience in the property management, hospitality or retail industries
Experience with industry software (YARDI)
Administrative and accounting skills
Experience with a Revenue Management software platform (YieldStar preferred)
Willingness to jump in, learning new tasks and systems
Outstanding communication skills, both written and verbal

Responsibilities

Processing invoices, depositing rent checks, processing move-in and move-out accounting, and managing delinquency recovery
Corresponding with prospective residents – establishing a good rapport, setting up appointments, touring the community, and guiding them through the leasing and move-in process, all while showcasing exemplary customer service and sales skills
Preparing weekly and monthly leasing reports
Initiating and executing the lease renewal process from offer to acceptance and preparing weekly renewal status update reports
Participating in the planning and execution of resident events
Conducting daily, weekly, quarterly property inspections to ensure that the property is well maintained
Conducting routine inspections of vacant units and models to ensure that they are presentable and ready for move in
Developing and maintaining knowledge of the property, community and competitors
Staying on the cutting edge of market conditions, trends and product knowledge in the community and competitive communities
Assisting with the development and implementation of marketing strategies for the property, including maintaining a strong social media presence
Cultivating and maintaining strong relationships with residents, offering a first-class resident experience and helping to maintain a strong sense of community
Ensuring resident satisfaction through follow-up calls and emails as well as maintaining property reputation through timely response to online reviews
Playing a role in achieving community financial goals and assisting in the development, preparation and administration of the community’s capital and operating budgets
Demonstrating the ability to resolve resident complaints when possible as well as escalating to the Property Manager when necessary
Assuming the Property Manager’s responsibilities when they are not present