Assistant Property Manager (Part-time at The Adams and The Roselle)
About The Position
Aeon is seeking an administrative and customer service professional to join our team as a part-time Assistant Property Manager at The Adams and The Roselle, two affordable apartment communities in Downtown Minneapolis. Working closely with the Property Manager, this position provides administrative and resident support that helps keep the properties running smoothly. Responsibilities include assisting residents, maintaining accurate files and records, supporting rent collection and affordable housing compliance, coordinating maintenance requests, and assisting with leasing and other day-to-day property operations. This is a great opportunity for someone with strong administrative and customer service skills who wants to build experience in affordable housing and property operations while making a meaningful contribution to the residents and communities we serve.
Requirements
- Previous administrative, office, customer service, housing, or other relevant experience is required.
- Strong organizational skills and attention to detail, with the ability to track deadlines and follow tasks through to completion.
- Ability to learn and consistently follow affordable housing requirements, Aeon policies, and established processes.
- Comfortable learning and using computer systems and maintaining accurate electronic records.
- Demonstrated ability to engage in interpersonal communication that is culturally responsive, ensuring consideration for differing needs and expectations.
- Ability to manage competing responsibilities, adapt quickly, and work effectively in a fast-paced, high-energy environment.
- Must be a resourceful, problem solving, relationship-building, seeker of excellence, with a commitment to Aeon's mission.
- Must have a commitment to learning and participating in Aeon's diversity, equity, and inclusion efforts.
Nice To Haves
- Experience working with individuals experiencing or significantly impacted by mental health challenges, substance use, poverty, long-term homelessness, and trauma is a plus.
Responsibilities
- Provide responsive, respectful service to residents and assist with questions, requests, and property-related needs.
- Enter and coordinate maintenance requests, communicate with residents regarding follow-up, and coordinate vendor or contractor access as needed.
- Assist with resident communications, notices, community activities, and other efforts that support a welcoming and well-maintained community.
- Respond to emergencies and urgent situations as needed.
- Provide onsite administrative support, including answering phones, managing mail, maintaining files, and supporting general office needs.
- Accurately enter and maintain applicant and resident information in Aeon's property management system.
- Prepare correspondence, notices, forms, and other documentation while maintaining organized, accurate records in accordance with Aeon's processes.
- Support affordable housing compliance activities, including annual recertifications, notices, resident documentation, and maintenance of accurate compliance files.
- Track deadlines and follow up with residents to obtain required information and documentation.
- Work closely with the Property Manager and Aeon's Compliance team to ensure documentation is complete and program requirements are met.
- Support rent collection by processing payments, preparing notices, and maintaining accurate resident account records.
- Assist with follow-up on past-due balances and resident account questions.
- Support deposits, invoices, and other routine property financial processes as assigned.
- Serve as a main leasing contact for the properties, responding to inquiries, providing accurate information about available apartment homes, and conducting engaging apartment and property tours.
- Build relationships with prospective residents, understand their housing needs, and consistently follow up to move prospects through the leasing process and support strong occupancy.
- Guide applicants through the application and leasing process, including screening and eligibility requirements, required documentation, lease paperwork, and move-in coordination.
- Maintain accurate and timely prospect, application, and leasing records and keep applicants informed throughout the process.
- Conduct move-in and move-out inspections.
- Walk the property regularly to identify maintenance or safety concerns.
- Support inspection readiness and physical asset preservation efforts.
- Partner with maintenance staff to maintain high property standards.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
