Assistant Property Manager

SPANISH SPEAKING UNITY COUNCIL•Oakland, CA

2d•$24 - $27•Onsite

About The Position

The Assistant Property Manager (APM) supports the day-to-day operations of an affordable residential community. Under the direction of the Property Manager, the APM plays a critical role in ensuring high-quality property operations, strong resident relations, accurate administrative and compliance functions, and effective coordination with maintenance and resident services staff. This position serves as a primary point of contact for residents, assists with leasing and compliance activities, and helps ensure the property operates in alignment with all applicable affordable housing regulations and organizational policies.

Requirements

High school diploma or GED
Minimum 1–2 years of experience in affordable housing, property management, or a related administrative role
Strong customer service and interpersonal skills
Excellent organizational skills and attention to detail
Ability to manage multiple tasks, prioritize effectively, and meet deadlines
Proficiency in Microsoft Office (Word, Excel, Outlook); experience with property management software preferred
Ability to work effectively with diverse populations and maintain professionalism in sensitive situations
Must be PC literate
Intermediate Proficiency in MS Office skills (Word and/or Excel).

Nice To Haves

Experience with HUD, LIHTC, or other affordable housing programs
Prior experience supporting recertifications or compliance activities

Responsibilities

Serve as a first point of contact for residents and visitors; respond to inquiries, concerns, and requests in a professional, respectful, and timely manner
Support positive resident relations while consistently enforcing house rules and lease requirements
Assist with resident communications including notices, letters, and postings
Schedule appointments and coordinate meetings for the Property Manager as needed
Assist with application intake, waitlist management, and applicant file organization in accordance with regulatory requirements
Support move-in and move-out processes, including document preparation, unit coordination, and resident orientation support
Coordinate unit availability updates and support marketing efforts for vacancies as directed
Track lease expirations and support renewal and notice processes
Assist with initial, annual, and interim recertifications under supervision of the Property Manager
Maintain organized and accurate resident files (physical and electronic) in compliance with HUD, LIHTC, and other regulatory standards
Support audit preparation and respond to compliance requests as directed
Track reasonable accommodation requests and route appropriately
Receive, enter, and track maintenance work orders
Coordinate access for maintenance staff and vendors, including key control and logging
Monitor completion of work orders and follow up on outstanding items
Assist with scheduling unit turns and vendor services
Assist with rent collection support, receivables tracking, and follow-up communications
Prepare reports and trackers related to occupancy, work orders, certifications, and resident issues
Support invoice processing, documentation, and internal tracking as assigned
Maintain calendars, logs, and required property documentation
Work closely with the Property Manager, Maintenance staff, Resident Services, and central office teams
Participate in staff meetings, trainings, and organizational initiatives
Perform other duties as assigned in support of property operations

Benefits

Two weeks of paid vacation a year
Sick time
14 holidays
Up to five floating holidays based on employee status
Medical and dental benefits on the first of the month following 30 days of employment
Life insurance policy at no cost to employee (with the option of increasing policy amount)
Flexible spending account for medical and dependent care costs
Commuter benefits
403(b) with employer match
Other benefits
Opportunities for professional development and growth