Assistant Property Manager, Elements of Madison

Sterling Group•Madison, WI

38d•Onsite

About The Position

Sterling Group, a family-owned real estate investment services firm founded in 1976, is seeking a self-driven Assistant Property Manager for Elements of Madison. The company specializes in multifamily housing and self-storage facilities, with operations across the Midwest and Southeast. This role involves assisting in the daily operations of assigned properties to ensure profitability and compliance with Sterling policies. The Assistant Property Manager will play a key role in implementing business plans, managing lease renewals, resident files, reporting, marketing, and collections, all while maintaining effective communication with management, residents, and vendors.

Requirements

High School Diploma or G.E.D. equivalent.
Minimum of two (2) years’ experience in property management, retail service, or sales.
Excellent interpersonal relations, communicative skills and a customer-focused service orientation.
Knowledge in Microsoft Office programs (Word, Excel, Outlook) required.
Ability to adapt to a fast-paced environment and manage multiple projects effectively.
Proficient in reading, writing, grammar and mathematical skills.
Must be able to pass a drug test, driving record, credit check, criminal history, and background checks.

Nice To Haves

Yardi Program knowledge is a plus.

Responsibilities

Assist in the management of the daily operations of assigned property to ensure profitability and compliance.
Assist in the development and/or implementation of the Sterling 5 P’s Business Plan.
Maintain all office and supervisory functions in the Property Manager’s absence.
Manage lease renewals and move-ins, ensuring all paperwork and processes are completed accurately.
Assist with managing resident files, ensuring all documentation is up to date and compliant.
Support property manager in the preparation of reports and budgets, tracking income and expenses.
Maintain effective communication between management, residents, and vendors.
Help with marketing efforts, such as property advertising, online listings, social media engagement, and promotional events.
Monitor the property's competitive landscape and suggest pricing and marketing strategies.
Assist with managing eviction processes, ensuring legal procedures are followed.
Perform morning merchandising each day to ensure the community is clean and organized.
Update, organize, and maintain electronic resident files and all tracking reports.
Prepare electronic lease agreements and resident move-in packets, ensuring accurate uploads to Yardi.
Assist with lead management and property and apartment tours with prospective applicants.
Maintain an acceptable visit-to-application and appointment-to-show closing ratio.
Assist applicants throughout the application process.
Process rental applications and lease agreements per policy and submit to the Property Manager for approval.
Process rental payments in Yardi promptly, issue late notices, apply late fees, perform occupancy checks, and update Yardi with delinquency memos.
Carry out collection efforts in alignment with company policies.
Handle tenant inquiries, concerns, and complaints, providing solutions professionally and timely.
Follow up with current residents to ensure satisfaction and help reduce turnover.
Manage the lease renewal process by tracking expirations, sending notices, negotiating terms, and ensuring accurate documentation in Yardi.