Assistant Property Manager

11 Residential • Post Falls, ID

18h • Onsite

About The Position

This position supports North Pointe, The Overlook, and Clearwater in Post Falls, ID. Between the three properties, there are 188 units in total. 11Residential is a property management company specializing in residential multifamily properties in the Western United States. Our mission is to provide a quality living environment that enriches the lives of our residents. We firmly believe that when employees feel valued, our communities prosper. Guided by our foundational principles of integrity, compassion, teamwork, inclusion, growth, and customer service, we are dedicated to fostering an engaging and supportive workplace culture. We are interested in finding talented individuals who are driven and empowered to become successful as they help build comfortable and welcoming communities. Throughout our company, you will find the guidance and support needed to inspire and challenge you to achieve success. Come join us in shaping exceptional living spaces for all! As an Assistant Property Manager, you will assist in overseeing the day-to-day operations and management of a designated community (or communities). You will ensure exceptional service delivery, resident satisfaction, and overall operational efficiency. Your responsibilities will include, but are not limited to; financial transactions, assisting with leasing and administrative tasks, ensuring compliance with housing regulations, and maintaining property standards. You will play a critical role in fulfilling our mission of providing a quality living environment to enhance the lives of our residents!

Requirements

• 2+ years' experience in leasing, sales, hospitality, or customer service is required; property management experience is highly preferred.
• Knowledge of apartment management laws and regulations at the federal, state, and local level is preferred.
• Excellent communication and interpersonal skills, with the ability to interact professionally over the phone, in written communication, and face to face.
• Demonstrated proficiency in computer and technology skills, including Microsoft Office, with the ability to quickly learn and adapt to new software systems and tools.
• Must possess a high level of integrity and compassion with an emphasis on teamwork, inclusion, growth, and customer service.
• Strong attention to detail and a commitment to maintaining high standards operationally and professionally.
• A high school diploma or equivalent (GED) is required.
• Must hold and maintain a valid driver's license and reliable transportation.
• Must be able to work on-site. This position is not eligible for remote work.
• You must be able to pass a criminal and driving background check as well as a drug screen.

Nice To Haves

• Being bilingual in English and Spanish is a plus.

Responsibilities

• Provide exceptional service to residents, prospective residents, and internal team members.
• Lease apartments while providing office management and administrative support.
• Collect rent and ancillary fees from residents, including the management of delinquent accounts.
• Process rental payments and record primary financial data for property accounting purposes.
• Post income and deposits accurately and in a timely manner.
• Inspect apartment homes after move-outs to ensure compliance with property standards.
• Prepare and deliver notices to residents as needed.
• Address and resolve resident requests and concerns with professionalism and empathy.
• Partner with maintenance staff to ensure timely completion of work orders.
• Support sales and marketing efforts to lease available units.
• Assume the duties of the Property Manager in their absence.
• Ensure compliance with Fair Housing, state, and federal laws.
• Adhere to all safety procedures and promptly report safety hazards to the supervisor.

Benefits

• Medical, dental, and vision insurance coverages.
• Health savings account.
• 401(k) with a 4% company match.
• 30% Employee Rental Discount based on availability.
• Mileage Stipend or reimbursement for travelling positions.
• Education Reimbursement program.
• Paid Time Off – Vacation, Sick, Paid Holidays, Birthday Holiday, Service Day, and Health & Wellness Day.
• Exciting growth and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED