Assistant Property Manager - Multifamily

Magnet Hr•DeSoto, TX

2d•Onsite

About The Position

ONYX Multifamily Group is seeking an experienced Assistant Property Manager to join the onsite team at Eagle Creek Landing Apartments in DeSoto, Texas. This is an opportunity for a multifamily professional who knows apartment operations, understands the importance of occupancy and collections, enjoys working with residents and prospects, and is ready to take the next step in their career. As the Assistant Property Manager, you will work closely with the Property Manager to help drive the financial, operational, leasing and resident-service performance of the community. You will also be prepared to step into a leadership role when the Property Manager is away. If you are currently working in multifamily as an Assistant Property Manager, Assistant Community Manager, Leasing Manager or experienced Leasing Professional and are ready for more responsibility and growth, we want to meet you.

Requirements

2+ years of onsite multifamily/apartment property-management or leasing experience
Previous experience as an Assistant Property Manager, Assistant Community Manager, Leasing Manager, Senior Leasing Professional or similar onsite multifamily role
Hands-on experience with resident accounts, collections and delinquency management
Understanding of the leasing cycle from prospect through move-in and renewal
Knowledge of Fair Housing requirements and apartment-industry best practices
Strong customer-service and conflict-resolution skills
Ability to communicate professionally and confidently with residents, prospects, vendors and team members
Strong organizational skills with the ability to manage multiple priorities and deadlines
Comfortable working with numbers, reports and property financial information
Proficiency with property-management software and standard business technology
High school diploma or equivalent
Ability to work the schedule required for an onsite multifamily community, including weekends when scheduled

Nice To Haves

Current or recent experience in an onsite apartment community
Experience with ResMan or comparable property-management software
Experience managing collections and delinquency
Experience with renewals, resident retention and leasing
Previous experience providing leadership or direction to an onsite team

Responsibilities

Partner with the Property Manager in the day-to-day operation and performance of the community
Manage resident account activity, including rent collection, delinquency follow-up, late notices and payment arrangements in accordance with company policy
Maintain accurate resident ledgers, files and account documentation
Assist with move-ins, move-outs, notices to vacate, renewals and resident transfers
Support lease enforcement and follow established procedures related to delinquency and other lease violations
Build strong resident relationships and help resolve questions, concerns and service issues professionally and promptly
Support leasing efforts by responding to prospects, conducting tours, following up on leads and helping convert qualified traffic into leases
Review applications, leasing documentation and resident files for accuracy and completeness
Assist with renewal and resident-retention efforts
Monitor occupancy, leasing activity, renewals and other community performance indicators
Assist with weekly and monthly reporting and other property-management administrative responsibilities
Process invoices and assist with vendor and account documentation as needed
Walk the community regularly and partner with the maintenance team to ensure apartments, models, amenities and common areas meet ONYX standards
Support marketing, outreach and resident-engagement efforts
Help maintain a positive, accountable and performance-focused onsite team environment
Serve as the onsite leader in the Property Manager's absence
Follow Fair Housing requirements and all ONYX policies and procedures