Assistant Property Manager
About The Position
The Rosenblum Companies is looking to hire a full-time Assistant Property Manager (APM) to support our Multifamily Property Management team. In this dynamic role, you’ll play a key role in maximizing occupancy, supporting leasing efforts and ensuring resident satisfaction. This role will have the opportunity to be part of the exciting lease-up of our newest building, Sol Apartments - Modern Living, opening in August 2026. The Rosenblum Companies is one of the Capital District's largest fully integrated real estate development and management companies. Our portfolio encompasses over 1.7 million square feet of award-winning properties. Our award-winning urban residences total 332 apartment units. This includes such groundbreaking properties as The News Apartments, Vincia Modern Urban Flats, Industrie Apartments, the first zero-emission multifamily building in Albany and soon to debut Sol Apartments, the first multifamily building to pursue Passive House Institute U.S. (PHIUS) CORE certification. Our buildings embody our ongoing commitment to create and maintain better spaces that build stronger communities.
Requirements
- Associate’s degree required; relevant experience may substitute for degree.
- 1-3 years of experience in multifamily leasing/property management.
- Current New York real estate license (Salesperson or Associate Broker) or ability to attain within the first 90 days.
- Local travel may be required; as such, reliable transportation and an valid driver’s license with a clean driving history is required.
- Desire to learn and grow within the organization.
- Must be willing to cover weekend hours and be flexible for prospective resident needs (e.g., occasional early evening tours).
- Knowledge of customer service standards and procedures with ability to provide efficient, timely, reliable, and courteous service to residents and internal customers.
- Exceptional verbal/interpersonal skills and ability to understand and respond to a diverse population of residents, colleagues, and vendors with a business/professional focus.
- Strong initiative, attention to detail, organizational, and ability to prioritize multiple tasks seamlessly.
- Proficiency with Yardi Voyager (RentCafe/CRM, Sitemanager, Elevate, RevenueIQ), and general use of desktop and web applications, general technology literacy and ease in learning new software and systems.
- Ability to maintain confidentiality, space, and information security.
- Collect, interpret, and/or analyze data and information. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
Responsibilities
- Regularly inspect property grounds, offices, common areas, amenities, model units and vacant units.
- Address larger cleaning or maintenance deficiencies with Building Engineering team.
- Serve as an on-site presence in multiple properties.
- Follow best practices in customer service and communication.
- Manage proactive resident communications (individually/building-wide) for service issues.
- Manage resident leasing process by monitoring the lead/ inquiry process to maximize leads to tour conversions.
- Conduct tours and follow-ups with prospective residents to maximize tours to approval conversions.
- Qualify prospective resident applications following established screening criteria for approval. Address deficiencies/ denials with residents.
- Monitor and assure accuracy of all available/vacant unit pricing and listings on marketing platforms.
- Lead and track all onboarding, offboarding, unit turn, and renewal workflows.
- Send lease renewal notices and follow up with residents regarding decision prior to required notice date.
- Prepare all materials for incoming tenants, assuring all documentation and insurance is in place.
- Ensure residents have a positive onboarding and living experience, helping the property achieve or exceed budgeted renewal rate and growth goals.
- Inspecting available units prior to vacancy and at final walkthrough.
- Maintaining and proactively monitoring unit readiness status in collaboration with Building Engineering team.
- Assess all appropriate damage charges to residents as needed upon move-out.
- Ensure monthly rent and/or move-out charges are collected on time and follow up with delinquent residents.
- Ensure delinquency and bad debt do not exceed 1.00% of gross potential rent.
- Assist all multifamily team members across all properties when needed.
- Assist in maintaining budgeted occupancy percentage goals by successful leasing and follow-up.
- Comply with all Federal and Local Fair Housing regulations and ordinances.
- Maximize online reputation of Multifamily properties by monitoring online reviews, proactively seeking positive reviews from residents.
- Other tasks as assigned based upon company need.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
