Assistant Property Manager

Boulder Housing Partners • Boulder, CO

5d

About The Position

Boulder Housing Partners (BHP) is seeking an Assistant Property Manager to support property managers in overseeing public housing, section 8 project-based, affordable, tax credit, and market-rate housing in the City of Boulder. This role involves monitoring receivables, completing financial reports, marketing, managing occupancy, processing renewals and recertifications, showing apartments, completing compliance reports, and assisting property managers as needed. BHP is a mission-driven organization offering great benefits, including PERA retirement, medical, dental, vision, paid holidays, vacation, sick leave, and flexible schedules, with a focus on work-life balance and employee wellness.

Requirements

• High school diploma or equivalent.
• Strong organizational experience.
• Experience with data entry and database management.
• Ability to accurately verify multiple sources of information and make assessments.
• Demonstrated ability to communicate with internal and external customers.
• Proven composure in difficult situations.
• Ability to manage and resolve conflict effectively.
• Attention to detail.
• Ability to work with diverse populations.
• Interest, desire, ability, and commitment to provide excellent customer service in person and over the telephone.
• Ability to work independently, take initiative, handle multiple tasks simultaneously, and assume responsibility for completion of complex workload without close supervision.
• Acceptable background information, including criminal history.
• Valid Colorado driver's license and acceptable motor vehicle record.
• LIHTC and HUD experience.

Nice To Haves

• Experience with housing software, particularly Yardi.
• Customer Service experience.
• Bilingual Spanish/English.

Responsibilities

• Monitor and post monthly rents for the portfolio.
• Monitor resident ledgers.
• Monitor and manage aged receivables according to policy.
• Process demands and ensure rent collection policies are followed.
• Perform month-end review and reporting.
• Review, monitor, and manage GPRI reports.
• Assist with processing all paperwork and mailings related to recertifications and renewals.
• Maintain and create filing and logging systems for first, second, and final mailings.
• Process recertification and send notification of recertification to residents.
• Mail letters and packets and track the return of documents.
• Review forms for accuracy and completeness.
• Research and obtain missing information as needed.
• Organize paperwork and assist as requested.
• Track traffic and enter data into Yardi software system.
• Maintain organized resident files.
• Assist with lease-up of vacant units.
• Respond to inquiries via telephone and walk-ins.
• Process and maintain waitlists.
• Manage marketing plans for the properties.
• Process applications for housing.
• Conduct landlord references.
• Conduct background checks.
• Check files for eligibility criteria.
• Show available units.
• Conduct pre-leasing inspections of vacant units to ensure units are in move-in condition.
• Assist with move-outs.
• Inspect and walk units at move-out.
• Assess charges with maintenance.
• Assess and complete move-out disposition.
• Process move-out file.
• Assist property managers by holding office hours on-site as needed.
• Post notices at sites.
• File documents.
• Interpret for Spanish-speaking clients.
• Assist property managers with resident issues, including monitoring rent collections and late payment reports.
• Initiate and follow up on resident payback agreements.
• Assist with resident issues, requests, and communications.
• Work with Reasonable Accommodation situations under Section 504.
• Provide front desk coverage by welcoming visitors, answering phones, and directing inquiries.
• Assist with all other paperwork issues, including filing and reporting requirements for funders and program administrators.
• Perform related duties as required by management.
• Take proper safety precautions and act accordingly to prevent accidents.
• Use all required safety equipment.

Benefits

• Medical, dental, vision health plans
• Retirement benefits that includes PERA defined benefit plan plus 401k and 457 plans
• Paid life insurance
• Employee wellness program
• Long term disability
• 13 paid holidays per year plus vacation and sick leave
• Select Fridays off during the summer
• Excellent work-life programs, such as flexible schedules, training opportunities, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED