Assistant Property Manager - TIAM

TI ASSET MGMT • Atlanta, GA

42d • Onsite

About The Position

The Assistant Property Manager supports the overall operation and financial performance of a multifamily residential community. This position assists with leasing, resident relations, rent collection, reporting, compliance, vendor coordination, and administrative functions while helping ensure the property operates efficiently and provides exceptional customer service. The Assistant Property Manager works closely with the Property Manager to achieve occupancy, retention, and financial goals.

Requirements

• High school diploma or GED required.
• Minimum of one (1) year of experience in property management, leasing, customer service, hospitality, banking, retail management, or a related field.
• Strong customer service and interpersonal communication skills.
• Proficient in Microsoft Office Suite, including Outlook, Word, and Excel.
• Ability to maintain confidentiality and handle sensitive resident and financial information.
• Strong organizational skills with the ability to prioritize multiple tasks and deadlines.
• Ability to work independently while contributing to a team-oriented environment.
• Professional appearance and demeanor.
• Valid driver's license and reliable transportation.

Nice To Haves

• Associate's degree or bachelor's degree preferred.
• Minimum of 1-3 years of multifamily housing, leasing, property management, or related customer service experience preferred.
• Experience with property management software preferred.
• Basic understanding of property management operations and financial processes.
• Knowledge of Fair Housing regulations and property management best practices preferred.
• Two (2) or more years of multifamily property management experience.
• Previous experience with property management software such as Yardi, AppFolio, RealPage, Entrata, OneSite, or similar platforms.
• Experience with rent collection, delinquency management, resident retention, and lease administration.
• Knowledge of Fair Housing laws and multifamily housing regulations.
• Experience with budget tracking, accounts payable, and financial reporting.
• Bilingual skills are a plus.
• Exceptional customer service and conflict resolution abilities.
• Strong verbal and written communication skills.
• Ability to analyze resident accounts and financial information accurately.
• Strong attention to detail and follow-through.
• Ability to meet deadlines in a fast-paced environment.
• Problem-solving and decision-making skills.
• Ability to maintain a positive attitude during challenging situations.
• Ability to learn and adapt to changing company policies, procedures, and technology.
• Working knowledge of leasing, resident relations, collections, and property operations.
• Certified Apartment Manager (CAM)
• National Apartment Leasing Professional (NALP)
• Accredited Residential Manager (ARM)
• Other multifamily housing industry certifications

Responsibilities

• Serve as a primary point of contact for residents, prospects, vendors, and visitors.
• Respond professionally to resident concerns, requests, and complaints while ensuring timely resolution.
• Maintain positive resident relationships and contribute to resident retention initiatives.
• Assist with resident communications, notices, and community events.
• Support leasing efforts to achieve occupancy and revenue goals.
• Conduct property tours and assist prospective residents through the application process.
• Process applications, verify documentation, and prepare lease agreements and renewals.
• Follow up on leads and maintain accurate leasing records within property management software.
• Assist with renewal strategies and resident retention programs.
• Assist with rent collection and delinquency management.
• Monitor resident accounts and follow up on outstanding balances.
• Prepare deposits and ensure accurate posting of payments.
• Assist with accounts payable processes, purchase orders, and invoice management.
• Support budget tracking and financial reporting requirements.
• Coordinate with maintenance staff regarding work orders and resident service requests.
• Monitor completion of service requests and resident satisfaction.
• Assist with vendor scheduling and contractor coordination.
• Conduct property inspections and report maintenance, safety, or appearance concerns.
• Maintain accurate resident files and property records.
• Ensure compliance with company policies, Fair Housing regulations, and applicable federal, state, and local requirements.
• Assist with audits, inspections, and compliance reporting.
• Prepare weekly, monthly, and other operational reports as required.
• Maintain organized filing systems and electronic records.
• Process move-ins, move-outs, transfers, and renewals.
• Manage office supplies and administrative documentation.
• Support the Property Manager with special projects and operational initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED