Assistant Property Manager

Denstock Management LLC•Ruckersville, VA

15h•Onsite

About The Position

The Assistant Property Manager assists the Property Manager with the overall management of the community and acts as the primary point of contact in the Area Manager’s absence, ensuring all property operations align with company standards, policies, and brand expectations. The assistant manager is responsible and accountable for all property operations while the Area Manager is off site. The purpose of the Assistant Property Manager is to effectively manage and coordinate on-site staff, activities, and available resources to accomplish property objectives, including maximizing occupancy levels and property values.

Requirements

Must be able to work in a fast-paced and customer service-oriented environment.
Time management and the ability to meet deadlines is essential.
Must be a self-starter, innovative, reliable, and trustworthy.
Possess a “can do” attitude.
At minimum High School diploma or equivalent required.
At least 1 year of experience in on-site property management.
Proficiency in Microsoft Office Suite.
Proficiency in OneSite Leasing & Rents.
Must be team-oriented, accountable, and take ownership of job.
Works as part of a team, as well as complete assignments independently.
Must be able to learn new software applications (e.g., OneSite, etc.).
Must be reliable and follow through on commitments.
Must be flexible and able to handle change and shifting priorities.
Must have excellent verbal and written communication skills.
Must effectively convey ideas, suggestions, and goals to a diverse group of people.
Must have strong analytical and problem-solving skills.
Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action.
Must be detail-oriented, organized, and thorough.
Must be able to take instructions from supervisors.
Must be able to multi-task, perform under pressure, and manage multiple deadlines.
Must produce timely work to required or higher standards.
Must possess a strong work ethic with a drive to succeed, and high level of initiative and motivation.
Interacts with co-workers, supervisors, guests, and the public in a professional and pleasant manner.
Requires sitting or standing for prolonged periods of time.
Requires sufficient mobility to work in an office setting.
Frequently needs to perform standing and walking activities (inspecting/touring property), including walking up and down multiple flights of steps.
Requires ability to operate a variety of office equipment (computer keyboard, calculator, copying machine).
Occasional need to lift/carry items (office equipment, deliveries, files, etc.) weighing up to 10+ lbs.
Must be able to perform the following physical activities: Bend / Stoop / Squat, Push / Pull / Grasp / Turn, Pick up Litter, Open / Close Doors, Filing / Operate Office Equipment, Reach Above Shoulder, Climb Stairs, Store / Retrieve Supplies, Inspect / Show Property, Writing / Typing, Telephone / Door Knob Use, Finger Dexterity.
Requires ability to see in the normal visual range with or without correction; sufficient to read computer screens and printed documents.
Must be able to determine colors properly.
Requires ability to hear in the normal audio range with or without correction; need to communicate over telephone and in person.
Requires ability to communicate over the telephone and in person.
May need to utilize personal transportation to inspect apartment property and surrounding neighborhoods, make trips to the bank, the corporate office, and other properties.
Must have valid driver's license and automobile insurance coverage.
All duties and responsibilities must be conducted in accordance with the Fair Housing Act; Americans with Disabilities Act; Fair Credit Reporting Act; OSHA, and all other federal, state and/or local laws pertaining to multi-family property management.

Nice To Haves

Ability to think of “out of the box” strategies.

Responsibilities

Assist in the formulation of budgets for each upcoming calendar year.
Assist Area Manager in staying within the established budget guidelines throughout the year.
Perform evictions and collections.
Manage property expense accounts.
Submit all expense receipts to Area Manager for approval and submission to corporate office.
Provide constant vendor/contractor communications concerning work scheduling, billings, and vendor relations.
Train, motivate, and supervise all on-site staff to achieve operational goals.
Conduct new employee indoctrination, instructing and advising on-site staff of employee procedures and guidelines.
Conduct on-going training with office staff on topics such as leasing paperwork and workplace safety.
Ensure that lease files are complete and that completion of leases is being executed properly.
Manage and control key access systems: Remote Link & Stratis key fob.
Responsible for office opening on schedule, condition of office, clubhouse, and model apartments.
Attend scheduled corporate management meetings as needed.
Maintain records on all aspects of management activity on a daily, weekly, and monthly basis.
Submit required reports to corporate office as requested.
Maintain a positive customer service attitude.
Make periodic inspections with residents of move-in/move-outs.
Review all notices to vacate to determine the cause of the move-out.
Initiate and implement policies/procedures to maintain resident communications, such as handling complaints and service requests.
Plan and host Resident events.
Physically walk and inspect property on a regular basis.
Verify condition of vacant apartments.
Update Make Ready Schedule indicating vacancy status on a daily basis.
Coordinate with maintenance and make-ready staff to ensure timely reconditioning of apartments after move-out.
Monitor and schedule all maintenance activities.
Work with Maintenance Supervisor to create exterior/interior scope of work and bid packets.
Conduct market surveys monthly and provide trend report information.
Shop competition and be aware of neighborhood market conditions.
Welcome and show property to prospective new residents.
Handle incoming phone calls from prospective new residents and complete appropriate paperwork.
Maintain awareness of market/industry conditions and trends via trade publications, professional organizations, etc.
Comply with all company safety rules.
Immediately address all unsafe conditions with appropriate persons.
Report all liability and property incidents to the corporate office immediately.
Ensure that all workers' compensation claims are reported and proper paperwork is completed.
Complete any pertinent safety checklists with maintenance staff.
Be familiar with all safety features of equipment, machinery, or materials encompassed by job duties.
Clean Clubhouse, apartments, breezeways, amenity areas, etc., as needed.
Perform any additional duties or tasks as assigned by the Area Manager.
Assist with all aspects of new property start-up, including organizing the leasing office and clubhouse, cleaning, assisting with apartment cleaning, collecting appliance serial numbers, decommissioning door locks, and meeting with vendors.
Provide supervision and leadership to on-site team, leading by example.