Assistant Property Manager

Coastal Ridge•Westerville, OH

10d•Onsite

About The Position

As the Assistant Property Manager, you’ll act as second in command at your assigned community, contributing to leasing production and ensuring the property operates at peak performance. You’ll play a key role in team collaboration, financial oversight, and exceptional resident experiences. This full-time, non-exempt position reports to the Property Manager. You'll work at one of our Conventional properties in Westerville, OH.

Requirements

High school diploma or equivalent required; Bachelor’s degree preferred.
Willingness to obtain all licenses and/or certifications required by State or Local jurisdictions.
Previous experience in leasing and sales required, with Leasing Manager experience preferred.
Familiarity with multifamily conventional or student housing strongly preferred.
Proficiency in property management software such as OneSite, Entrata, or other RealPage products preferred.
Intermediate knowledge of Microsoft Office, especially Excel, is desirable.
Ability to participate in emergency duties as needed.

Responsibilities

Contribute to all aspects of the leasing process to meet and exceed individual and team goals.
Ensuring leads are entered into Entrata, contacted, and followed up on.
Greeting prospects, conducting tours, closing leases, and overseeing the application and screening processes.
Monitoring and participating in resident renewal efforts.
Maintaining the clubhouse, model units, and tour routes to exceptional standards.
Develop a deep understanding of the property’s features and market positioning to communicate its value effectively while addressing common objections.
Guide and support the leasing team to empower success by setting clear expectations and providing the tools and resources needed to achieve leasing and marketing objectives.
Monitor the competitive landscape by regularly shopping competitors and updating records of market offerings.
Foster exceptional service by addressing escalated resident concerns with professionalism and care.
Support marketing efforts and resident events to attract prospects and retain current residents.
Ensure timely collection and accurate posting of rental and vendor payments to maintain strong cash flow and financial performance.
Address delinquent accounts by preparing late notices, contacting residents and guarantors, and filing evictions when necessary.
Assist the Property Manager with financial reporting, including weekly and monthly reports, and closing financial books.
Serve as acting Property Manager in their absence, ensuring adherence to company policies and property guidelines.
Perform other duties as assigned.