Assistant Property Manager, Multifamily

Cushman & Wakefield•Smyrna, GA

23h

About The Position

The Assistant Property Manager helps maintain the community to a market-ready standard and ensures residents and prospects receive a high level of service. The role supports the Property Manager with overall property operations and helps build and motivate a high-performing on-site team to maximize property performance. The position assists with operational and financial activities such as maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits. It also supports leasing and marketing goals, resident satisfaction, renewals, revenue, reputation, and profitability. The Assistant Property Manager helps supervise the on-site team, uphold company policies and procedures, maintain resident files, and foster a positive living environment through prompt conflict resolution and follow-up. The role operates in a professional office environment, with regular travel outside between properties in varying weather conditions. It requires use of standard office equipment, standing and walking for extended periods, navigating stairs and ladders or step stools, and travel of up to 25% of the time. The position may require lifting, carrying, pushing, pulling, or moving objects with exertion of up to 25 pounds occasionally or frequently, and up to 10 pounds constantly.

Requirements

At least 3 years of property management experience.
At least 1 year of management experience.
High school diploma, GED, or technical or vocational school education required.
Effective communication and customer service skills.
Computer literacy, including Microsoft Office Suite and internet navigation.
General office, bookkeeping, and sales skills.
Excellent oral and written communication skills.
Ability to manage a team and supervise day-to-day operations.
Ability to stand and walk for extended or continuous periods and navigate staircases, ladders, and/or step stools.
Ability to travel up to 25% of the time.
Ability to exert up to 25 pounds occasionally or frequently, and up to 10 pounds constantly, to lift, carry, push, pull, or move objects.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Help ensure the community runs smoothly in a fast-paced environment.
Assist the Property Manager with property operations, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
Support superior customer service and communication with residents and prospects to improve satisfaction and renewals and support revenue, reputation, and profitability.
Complete lease and renewal paperwork according to company standards.
Track and evaluate advertising and client traffic.
Model and support the Cushman & Wakefield mission and standards.
Assist with day-to-day operations of the on-site team and ensure company policies and procedures are followed.
Interview, hire, and coach staff as needed to maintain an effective on-site team.
Maintain resident files according to company standards.
Promote a positive living environment through prompt conflict resolution and consistent follow-up.
Manage and maintain community budgets and finances.
Work with leasing staff to meet leasing and marketing goals.
Identify staff leasing opportunities and set goals to improve individual performance.
Perform other related duties as required or assigned.

Benefits

120 hours of paid time off annually, prorated upon hire.
40 hours of sick time annually, prorated upon hire.
Two volunteer days annually.
12 or more company holidays annually.
Paid parental leave.
Medical, dental, vision, and life insurance.
Supplementary benefit options, including pet insurance and pre-tax spending accounts.
Early access to pay.
Company discounts with major retailers and service providers.
Personal and professional development resources, including LinkedIn Learning.
Employee Assistance Program and counseling services.
Eligible employees may enroll in health savings accounts, retirement savings plans, disability insurance, and paid and unpaid time-away programs.