Assistant Property Manager

PCPPC INC.•Chicago, IL

14h•Onsite

About The Position

Under the direction of the Community Manager, the Community Assistant is responsible for ensuring excellent customer service in the daily management of the community, coordinating of all aspects of property operations, and working in the capacity of the Community Manager in his or her absence. The Community Assistant role has a strong emphasis on managing administrative aspects of the community while working to establish a quality living environment for residents.

Requirements

Excellent customer service
Daily management of the community
Coordinating of all aspects of property operations
Managing administrative aspects of the community
Working to establish a quality living environment for residents
Maximizing revenue
Minimizing delinquencies
Ensuring timely rent collection
Monitoring banking activities and daily deposits
Contacting residents to collect overdue rent
Ensuring all OneSite data is correct
Monitoring input and report functions
Accuracy and timely preparation of leasing activities
A/R cash receipts
A/P invoices
Statements of disposition
Monthly closing procedures
Late fees
Accounting month end functions and reporting
Meeting targeted revenue goals
Exceeding occupancy budgets
Creating market incentives
Improving resident retention
Monitoring property’s financial performance
Accepting move out notices, service requests and resident transfers
Processing invoicing for all vendor payments
Processing move in and move out accounting
Leasing apartments
Responding to telephone inquiries
Qualifying applicants
Showing apartments
Ensuring all move-in paperwork is accurately prepared
Managing renewals and active leases
Tracking expirations
Preparing expiration letters
Drafting renewal leases
Maintaining on-going, in-depth knowledge of associated market
Performing monthly market studies
Physically shopping competition bi-monthly
Monitoring compliance with Fair Housing regulations and other laws
Reviewing and analyzing weekly traffic reports and numbers
Assisting with weekly marketing meetings
Monitoring direction of rental activity
Monitoring onsite sales, marketing outreach, and advertising plans
Completing a daily inspection of the property and market-ready units
Monitoring and directing of service operations
Ensuring service requests are completed within 24 hours
Meeting curb appeal standards
Displaying courteous and professional attitude toward all customers
Maintaining availability or coverage for emergencies, on-call duties, resident functions, and weekends
Advising Community Manager of conditions of the community affecting the resident’s safety, dissatisfaction, and to preserve the asset
Managing resident relations issues
Taking resident phone calls, requests and concerns
Assisting with developing and tracking marketing strategies
Reviewing and inspecting vacancies, make-ready apartments and models
Inspecting the property for community policy violations, needed repairs and overall landscaping
Assisting Community Manager in evaluating and supervising team members

Responsibilities

Maximize rent growth at the property by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent
Ensure all OneSite data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P invoices, statements of disposition, monthly closing procedures, and late fees
Accounting month end functions and reporting to ensure accuracy for all financial transactions
Assist Community Manager in meeting targeted revenue goals by exceeding occupancy budgets, creating market incentives, improving resident retention, and monitoring property’s financial performance
Assist with accepting move out notices, service requests and resident transfers.
Process invoicing for all vendor payments.
Process move in and move out accounting to ensure accurate billing for all apartments.
Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately prepared
Manage renewals and active leases, tracking expirations, preparing expiration letters and drafting renewal leases
Maintain on-going, in-depth knowledge of associated market to give a competitive edge, perform monthly market studies and physically shop competition bi-monthly
Assist in monitoring compliance with Fair Housing regulations and other laws as they relate to property specific guidelines in occupancy standards
Review and analyze weekly traffic reports and numbers, assist with weekly marketing meetings
Monitor direction of rental activity and all onsite sales, marketing outreach, and advertising plans
Complete a daily inspection of the property and market-ready units
Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
Provide excellent customer service and display courteous and professional attitude toward all customers
Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends
Advise Community Manger of conditions of the community affecting the resident’s safety, dissatisfaction, and to preserve the asset
Available for emergencies, on-call duties, resident functions, community affiliated functions and weekends
Manage resident relations issues, which includes taking resident phone calls, requests and concerns.
Assist with developing and tracking marketing strategies, including advertising, promotions and publications.
Review and inspect vacancies, make-ready apartments and models.
Inspect the property for community policy violations, needed repairs and overall landscaping.
Assist Community Manager in evaluating and supervising team members
Perform other duties as required