Assistant Property Manager

National Development/Cranshaw Construction•Woburn, MA

8d•$65,000 - $73,000•Onsite

About The Position

National Development is seeking an Assistant Property Manager for Emery Flats in Woburn, MA. The ideal candidate will be passionate about people, apartment living, and fostering a sense of community among residents and team members. This role involves a blend of administrative, sales, marketing, and resident relations responsibilities, with the goal of ensuring resident satisfaction, achieving financial goals, and maintaining the property's reputation.

Requirements

3+ years experience in the property management, hospitality or retail industries
Experience with industry software (YARDI)
Administrative and accounting skills
Experience with a Revenue Management software platform (YieldStar preferred)
Willingness to jump in, learning new tasks and systems
Outstanding communication skills, both written and verbal

Responsibilities

Processing invoices, depositing rent checks, processing move-in and move-out accounting, and managing delinquency recovery.
Corresponding with prospective residents, establishing rapport, setting appointments, touring the community, and guiding them through the leasing and move-in process.
Preparing weekly and monthly leasing reports.
Initiating and executing the lease renewal process and preparing weekly renewal status update reports.
Participating in the planning and execution of resident events.
Conducting daily, weekly, and quarterly property inspections to ensure the property is well-maintained.
Conducting routine inspections of vacant units and models to ensure they are presentable and ready for move-in.
Developing and maintaining knowledge of the property, community, and competitors.
Staying informed about market conditions, trends, and product knowledge in the community and competitive communities.
Assisting with the development and implementation of marketing strategies for the property, including maintaining a strong social media presence.
Cultivating and maintaining strong relationships with residents, offering a first-class resident experience and helping to maintain a strong sense of community.
Ensuring resident satisfaction through follow-up calls and emails, and maintaining property reputation through timely response to online reviews.
Playing a role in achieving community financial goals and assisting in the development, preparation, and administration of the community’s capital and operating budgets.
Resolving resident complaints when possible and escalating to the Property Manager when necessary.
Assuming the Property Manager’s responsibilities when they are not present.
Working weekends as needed.