Assistant Property Manager

Fitzrovia•Toronto, ON

21d•CA$70,000 - CA$80,000•Onsite

About The Position

We are seeking an experienced and motivated Assistant Property Manager to join our dynamic team. In this role, you will be a key team leader responsible for delivering exceptional resident customer service while assisting in the overall management of the property. This includes overseeing daily operations, financial reporting, inventory management, event coordination, and communication with residents. Additionally, you will directly manage the Concierge team, ensuring they provide top-notch service. This position offers an excellent opportunity for a driven professional eager to advance their career in Property Management. Our organization values innovation and entrepreneurship, making this role ideal for a candidate who is ready to take on diverse responsibilities and contribute to the continued success of our real estate ventures. At Fitzrovia, we pride ourselves on being an entrepreneurial and innovative organization, which makes this role well suited for a candidate looking to roll up their sleeves, wear multiple hats and contribute to all aspects of real estate investment and development.

Requirements

Bachelor’s degree, Diploma, or Certificate in Real Estate, Hospitality, Business, or a related discipline
2-5 years of experience in the real estate or hospitality industry
Superior customer service skills with a commitment to excellence
Strong communication skills, both oral and written, with the confidence to interact with diverse stakeholders
Proficiency in computer literacy and a willingness to learn new programs and systems; experience with Yardi software is an asset
Familiarity with budgeting processes and financial management
Ability to work some evenings and weekends as required
Capable of thriving under pressure and meeting tight deadlines
Self-motivated, curious, responsive, and results-driven with a proactive approach to problem-solving

Nice To Haves

experience with Yardi software is an asset

Responsibilities

Provide a 5-star living experience by delivering exceptional customer service to all prospects, residents, and guests
Lead rent collection efforts, including lease termination and legal actions if required
Manage, coach, and lead the Concierge team to ensure high service standards
Monitor and maintain the accuracy of resident documents, ledgers, and files
Address the concerns of prospective and current residents in a professional and friendly manner
Set an example for the team by modeling Fitzrovia’s service standards, training others to engage effectively with residents
Assist in managing the property budget, making fiscal decisions to optimize the community’s net operating income
Oversee the move-in and move-out process, including apartment inspections and community walk-throughs as needed
Serve as the Property Manager in their absence, ensuring continuity of operations