Assistant Property Manager, Ednor 2, Baltimore MD

Enterprise Residential•Baltimore, MD

5d•Onsite

About The Position

Responsible for various day-to-day service needs with regards to the physical condition, appearance and operational efficiency of the property, ensuring a safe and attractive living environment for residents, exceptional quality and service, and sustained resident satisfaction. Interacts routinely with residents; communicates effectively, appropriately, and courteously with residents, associates, management and guests to ensure that all areas of concern are addressed promptly and professionally. Implements sales and marketing activities both on and off site to achieve occupancy goals; recommends strategies to adjust activities as needed in response to market conditions, competitive pressures, apartment turnovers, and other factors influencing occupancy; maintains knowledge of competitive properties and market trends and makes recommendations as appropriate. Complies with Enterprise Residential’s policies and procedures and external regulatory requirements; ensures solid understanding of Enterprise Residential’s operational and human resources policies and procedures. Ensures strict compliance with the Fair Housing Act, shows and leases apartments; qualifies prospective residents in compliance with program requirements; manages lease renewal process. Collects rents, monitors and manages delinquencies and collections, and maintains accurate records. Provides direction to the team in the absence of the Property Manager. Promotes resident services initiatives in conjunction with the Resident Services Department; drives efforts at the community level, engaging residents in social, educational, planned activities and events. Prepares, monitors, and distributes reports on a variety of operational and financial data. Assists in processing property expenses such as vendor invoices. Participates in and attends all required training sessions. Keeps Property Manager informed of any information that could affect property operations. Supports other communities as assigned by management. Other duties as assigned.

Requirements

Minimum three years’ experience in property management, leasing, or a related field.
High School Diploma or G.E.D.
NCHM COS (Certified Occupancy Specialist) & TCS (Tax Credit Specialist) Certification or equivalent certification from a nationally recognized compliance training program and experience, or ability and commitment to obtain certifications at the next available course offering.
Ability to work in a fast-paced environment demonstrating strong organizational and follow up skills.
Ability to manage multiple priorities.
Strong verbal and written communication skills.
Ability to interact, in English, with a diverse group of associates, residents and external agencies.
Ability to apply reason, logic, and problem-solving skills to resolve typical operational issues.
Ability to read, in English, at a level sufficient to understand policies and procedures, safety notices, general business correspondence and/or documentation.
Strong computer and keyboarding skills with proficiency in Microsoft Word and Excel.
Ability to quickly master new applications.
Excellent interpersonal skills.
Positive attitude, enthusiasm and energy.
Strong customer service orientation to older adults.
Strong attention to detail.
Ability to handle a high volume of telephone calls.
Possess and maintain timely and reliable transportation.

Responsibilities

Manage day-to-day service needs related to the property's physical condition, appearance, and operational efficiency.
Ensure a safe and attractive living environment for residents.
Provide exceptional quality and service to ensure sustained resident satisfaction.
Interact routinely with residents, communicating effectively, appropriately, and courteously.
Implement sales and marketing activities to achieve occupancy goals.
Recommend strategies to adjust activities based on market conditions, competitive pressures, and turnovers.
Maintain knowledge of competitive properties and market trends.
Comply with Enterprise Residential’s policies and procedures and external regulatory requirements.
Ensure understanding of Enterprise Residential’s operational and human resources policies and procedures.
Ensure strict compliance with the Fair Housing Act.
Show and lease apartments.
Qualify prospective residents in compliance with program requirements.
Manage the lease renewal process.
Collect rents, monitor and manage delinquencies and collections.
Maintain accurate records.
Provide direction to the team in the absence of the Property Manager.
Promote resident services initiatives in conjunction with the Resident Services Department.
Engage residents in social, educational, planned activities and events.
Prepare, monitor, and distribute reports on operational and financial data.
Assist in processing property expenses such as vendor invoices.
Participate in and attend all required training sessions.
Keep Property Manager informed of any information that could affect property operations.
Support other communities as assigned by management.
Perform other duties as assigned.
Act in a supervisory capacity under the direction of the Property Manager, including recruiting, interviewing, hiring, training, planning, assigning and directing work, appraising performance, rewarding and counseling associates, and addressing complaints and resolving problems.

Benefits

Annual performance bonuses
Generous paid leave programs
Dental, health, and vision care plans
Family-building benefits such as adoption and surrogacy support
Flexible work arrangements
Health advocacy
Employee Assistance Program (EAP)
Mental health benefits
Financial education
Wellness programs
Auto-enrollment in the company’s 401(k) plan with employer matching contributions
Learning and development opportunities
Tuition reimbursement for job-related courses and certifications