Assistant Property Manager

J.C. Hart•Sylvania, OH

1d•Onsite

About The Position

J.C. Hart Company is a family-owned, highly respected multi-family real estate development, construction, and property management organization. We are proud of our unique designs and the value we add to communities. Our Associates are our greatest asset, and we take pride in being a Best Places to Work. We offer a growth-oriented, family-friendly culture steeped in Core Values and Purpose, providing a rich and rewarding career. Our hiring, training, and Associate Development are centered on our Core Values and Purpose: Passion, Integrity, Development, Innovation, and Teamwork. We strive to be a Partner and Employer of First Choice. We are looking for an Assistant Property Manager to join our Team at our SOMO Flats community in Sylvania, Ohio!

Requirements

Fair Housing standards
Competency in all areas of apartment sales/leasing, including telephone technique, appointment setting, prospect qualifications, apartment showings, closings, and follow-up.
Ability to prepare and execute leases.
Ability to collect necessary fees and security deposits.
Proficiency in logging and inputting records and activities in management software.
Ability to send out monthly Resident Invoices.
Ability to process rent payments and make manual deposits.
Ability to send renewal offers and answer Resident questions.
Ability to receive notices to vacate and coordinate move-out inspections/appointments.
Ability to perform monthly audits (vehicle, pet, security deposit, renters’ insurance).
Ability to work with Compliance/Accounts Managers for collections and account issues.
Ability to update standard communications regarding policy/fee changes.
Ability to inform Manager/Maintenance Associates of property issues.
Ability to assist Manager with marketing responsibilities.
Ability to participate in community outreach, preparation, and execution.

Responsibilities

Available to open the office each morning in accordance with Standard Operating Procedure, ensuring common areas, amenities, model apartments, etc. are ready for Guests.
Establishes rapport with Residents and/or Prospects providing personalized service consistent with Fair Housing standards.
Monitors for Community curb appeal through daily clubhouse and amenity walks to meet company condition standards.
Manages the details of move-in and move-out experiences with the assistance of the Resident Experience Team and Maintenance.
Ensures apartments for new move-ins meet quality and cleanliness expectations and is accountable to create and provide an exceptional move-in experience for new Residents.
Manages, plans, attends, and completes Resident social functions such as Resident Appreciation events, parties, and other organized activities for the Residents.
Handles Resident questions or concerns, including service requests, feedback, complaints, functions, lease renewals, etc.
Assists the District/Community Manager with handling Resident feedback and conflict resolution.
Understands and strives to fulfill Resident satisfaction goals and objectives to attain exceptional feedback both through company surveys and online reviews.
Assists in driving overall occupancy through renewal, retention, and referral efforts with current Residents, ensuring unit availability is accurate in management software.
Demonstrates competency in all areas of apartment sales/leasing, including telephone technique, appointment setting, prospect qualifications, apartment showings, closings, and follow-up in support of Leasing Teams.
Assists in touring Prospective Residents.
Prepares and executes leases in accordance with J.C. Hart’s Community standards and regulations.
Collects any necessary fees and security deposits.
Logs and inputs records and activities in management software such as lease signings, rent payments, fees, invoice processing, maintenance requests, Resident communications, Resident files, document management, etc.
Sends out monthly Resident Invoices through the property management software.
Processes rent payments as well as taking any manual deposits to the bank.
Responsible for sending renewal offers per standard operating procedures and answering Resident questions as needed.
Receives notices to vacate from Residents and coordinates move-out inspections/appointments with Maintenance Team.
Responsible for monthly audits including but not limited to vehicle, pet, security deposit and renters’ insurance to meet lease requirements and addendums.
Works with Compliance/Accounts Managers to coordinate bad debt and/or collections needs or troubleshoot Resident account issues.
Responsible for updating standard communications related to changes in policies, fees, etc.
Informs the Manager/Maintenance Associates of all problems/situations that occur on property.
Assists Manager with marketing responsibilities (Resident events, signage, outreach, social media, etc.).
Participates in community outreach, preparation, and execution.

Benefits

Paid weekly, every Friday
Medical, Dental, Vision, Life, and Disability insurance
Generous Paid Time Off (PTO) plan with opportunities to earn additional PTO
401(k) plan with an impressive company match
40% apartment rent discount
Above industry average bonuses including: commissions, renewal, move in, holiday, anniversary, and wellness
Paid volunteer time
Paid parental leave
Employee Assistance Program (EAP)
Associate referral bonuses
$3,000 annual tuition reimbursement
Career development opportunities and support
Wellness program that includes free biometric screenings, quarterly challenges, and a health insurance premium reduction program
5 company sponsored social events per year