Assistant Property Manager

Tailwind Group•Auburn, AL

5d•Onsite

About The Position

The Assistant Property Manager is responsible for working directly with the Property Manager and supporting the day-to-day management of a student housing property. This individual will gain hands-on experience relating to all operating aspects of a property, building skills and experience to develop into a Property Manager role. A successful Assistant Property Manager will be organized, driven, and demonstrate a learning mindset – all while fighting for the highest possible good of the team, property, and residents.

Requirements

Bachelor's degree in business administration, management, or a related field is preferred.
Three or more years of experience in a customer service, sales, or communications-focused role.
One or more years of progressive experience in student housing.
Prior experience in a supervisory role is preferred.
Possess an understanding of property management standards including Fair Housing laws, Tenant/Landlord rights, and general real estate principles.
Exhibit strong verbal communication skills with the ability to confidently handle resident questions and sensitive conversations.
Ability to resolve conflict and de-escalate situations while providing solution-focused responses.
Ability to explain policies, lease terms, and procedures clearly while maintaining a positive resident experience.
Ability to implement innovative solutions and continuously improve processes.
Exhibit developing knowledge of budgeting, financial reporting, rent collection, and expense management.
Strong organizational skills with the ability to assess needs and delegate work accordingly.
Ability to take full ownership of decisions and outcomes, demonstrating integrity in challenging situations.
People leadership skills with the ability to train and develop new-in-career individuals.
Availability after hours to support on call emergencies throughout the year (if main point of contact is unavailable).
Open to becoming a Certified Pool Operator.
Minimal travel required, limited to occasional company events or as needed.
This role is based fully in-office and requires consistent, daily onsite presence.

Nice To Haves

Experience with Entrata software or a similar system is preferred.

Responsibilities

Demonstrate excellent customer service with residents, prospects, vendors, officials, and community members; prioritizing others and fighting for their highest possible good.
Maintain exceptional curb appeal and take pride in the property grounds, amenities, and common areas.
Partner with the Property Manager to lead the annual unit turnover and help execute move-in/move-out procedures.
Maintain and coordinate all move-ins and move-outs in the property management software and coordinate with team members on final move out statements (FMOs).
Assist the Property Manager with final account statements and collections efforts on past resident accounts.
Review delinquency reports and proactively contact residents with outstanding balances.
Issue and document all required delinquency and payment-related notices through the property management dashboard.
Send pre-collection notices in accordance with company policies and timelines.
Receive rent checks/money orders and process all payments accurately and in a timely manner.
Process all evictions in the applicable state.
File all paperwork with civil proceedings and attend court hearings as required.
Partner with the Property Manager to engage, contract, supervise, and approve invoices for all services required to maintain the community.
Assist in the development, execution, and ongoing management of annual budgets to ensure positive net operating income (NOI).
Effectively manage and lead Community Assistants (CAs) through regular team meetings, new employee onboarding, training, and annual performance reviews.
Hire, coach, and develop CAs through accountability, collaboration, empowerment, and regular 1:1 meetings – equipping others to reach their highest potential.
Partner with the leasing team to create employee schedules, delegate and assign tasks, and ensure CAs are performing at or above company standards.
Utilize business intelligence tools to analyze property performance and make recommendations to the Property Manager for improvement.
Maintain complete and up-to-date community files and records across all property management systems.
Support after-hour issues and emergency response and documentation protocol, with the ability to respond onsite as needed.
Maintain a professional appearance and adhere to the company dress code at all times.
Maintain thorough product knowledge of the property, competition, and local market conditions.