Assistant Property Manager (multi-site)
About The Position
Pilot Property Management is seeking an Assistant Property Manager (APM) to support the operations for a portfolio of multifamily real estate properties in the greater Seattle area. The APM will work closely with Portfolio Managers, interact with a variety of building types, locations, vendors, and tenants, and serve as a primary point of contact for residents, embodying the company's professionalism and can-do attitude. The role requires a detail-oriented, organized individual who thrives in a fast-paced environment and takes pride in supporting smooth property operations, with a focus on long-term client success and operating properties as if they were their own.
Requirements
- Minimum 2 years’ experience in customer service, retail, or administrative roles
- Reliable personal transportation for daily travel between property sites throughout the greater Puget Sound area
- Valid Washington driver’s license with an insurable driving record
- High school diploma or equivalent
- Excellent written and verbal communication skills
- Strong organizational skills and ability to adapt to a fast-paced, changing environment
- Effective time management, including task prioritization and clear communication
- High computer literacy, including proficiency with Microsoft Office Suite
- Willingness to learn and use a variety of tools and technology
- Ability to remain calm and professional in high-pressure situations
- Openness to constructive feedback and commitment to continuous improvement
Nice To Haves
- Prior leasing or property management experience
- Higher education (college coursework or degree, or professional certificate)
- Strong problem-solving skills and initiative
- Ability to work collaboratively with a team
Responsibilities
- Provide exceptional customer service to prospective and current residents, responding promptly to inquiries and service requests
- Maintain accurate resident files and records in accordance with company policies
- Coordinate and monitor lease renewals, post notices, and conduct audits (file, parking, storage, key, insurance, bike, etc.)
- Advertise and inspect available apartments; complete move-out and pre-move-in walk-throughs, including coordinating maintenance and cleaning
- Support the leasing team with marketing, record-keeping, and prospect tours
- Meet, accompany, and coordinate vendors and contractors at properties
- Support financial workflows, including invoice review, move-out accounting, monitoring delinquency, and arranging payment plans
- Learn and utilize property management software and company systems (e.g., AppFolio, Aptly, SharePoint)
- Ensure compliance with federal, state, and local fair housing laws, local housing programs, and safety inspection requirements
- Foster a safe and healthy work environment by reporting unsafe conditions and following safety protocols
- Adhere to company policies, standard operating procedures (SOPs), and values
- Assist with owner communications and reporting as needed
- Support the property management team with additional tasks as assigned
Benefits
- Wages
- Eligible for leasing commissions
- Mileage reimbursement for work-related travel
- 100% Company-paid comprehensive health insurance (medical, vision, and dental)
- Group life insurance
- Company-paid Long-Term Disability Insurance
- 401(k) with company match
- Paid company holidays
- Vacation Leave
- Sick Leave
- Fun company events
- Development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
