Assistant Property Manager

Odevo

12h•Hybrid

About The Position

We are looking for a motivated and detail-oriented Assistant Property Manager to join the Rendall & Rittner team. This is an excellent opportunity for someone looking to build a long-term career in residential leasehold property management, with the support of an award-winning, people-first business. You will work alongside an experienced Property Manager, taking day-to-day responsibility for maintaining blocks and developments to a high standard, keeping residents informed, and ensuring compliance and service delivery run smoothly.

Requirements

Is eager to develop a career in residential property management
Communicates clearly and confidently with a wide range of people
Is highly organised, with a strong eye for detail
Takes pride in delivering excellent service and following things through
Is comfortable managing multiple priorities in a fast-paced environment
Some exposure to residential property management or a related field
Familiarity with service charge processes and leasehold legislation (or a willingness to learn)
Experience handling customer or resident queries professionally
Confidence using digital systems for data management and communication
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.

Nice To Haves

TPI or IRPM membership, or an interest in working towards professional qualifications

Responsibilities

Assisting in the day-to-day maintenance and management of blocks and developments
Overseeing day-to-day, contracted and cyclical maintenance activity
Managing electronic data, emails and client files to keep records accurate and up to date
Responding to flat owners' and tenants' queries, both verbally and in writing
Issuing service charge and ground rent applications for payment
Liaising with the credit control department to chase arrears
Assisting in the preparation of annual budgets, including reserve funding
Carrying out regular site visits to ensure buildings are in good order
Circulating information to residents on management and maintenance matters
Ensuring Health and Safety actions are completed following audits
Logging insurance claims and working with the insurance department to see them through to resolution
Supporting on-site staff with day-to-day issues, escalating to HR where required