Assistant Property Manager

CROWN PROPERTY MANAGEMENT • Mississauga, ON

18d • CA$70,000 - CA$80,000 • Onsite

About The Position

This role supports the broader property management team in delivering a consistent tenant experience by maintaining professional relationships with tenants. The Assistant Property Manager will guide the Tenant Service Associate (TSA) on routine tenant inquiries and resolve escalated matters that are sensitive, recurring, service-related, financial, lease-related, or operational. They will visit properties as needed to stay close to tenant needs, service issues, and opportunities for improvement, ensuring tenant commitments are realistic, properly approved, and followed through to completion. The position also involves overseeing tenant communications and engagement, coordinating building operations and service delivery, financial administration and reporting, vendor, compliance, and sustainability support, and providing direction to internal team members.

Requirements

• Minimum high school diploma; post-secondary education preferred.
• Minimum 2+ years of related property experience with commercial properties.
• Proficient in Microsoft Office and comfortable working with property management systems.
• Strong written and verbal communication skills.
• Basic understanding of financial management, including expenses, revenues, budgets, receivables, and chargebacks.
• Access to a personal vehicle for reliable daily use and valid Ontario driver’s license.

Nice To Haves

• CPM or RPA designation preferred or working toward designation.
• Continuing involvement with professional organizations such as BOMA considered an asset.

Responsibilities

• Maintain professional relationships with tenants and support the broader property management team in delivering a consistent tenant experience.
• Guide the TSA on routine tenant inquiries and resolve matters that are escalated because they are sensitive, recurring, service-related, financial, lease-related, or operational.
• Visit properties as needed to stay close to tenant needs, service issues, and opportunities for improvement.
• Ensure tenant commitments are realistic, properly approved, and followed through to completion.
• Review and approve non-routine, sensitive, financial, operational, or portfolio-wide tenant communications before distribution.
• Ensure routine tenant notices and updates prepared by the TSA use approved templates and reflect accurate property information.
• Work with the Manager, Tenant Experience and the property team on the annual tenant engagement calendar, including priorities, budget parameters, and timing.
• Direct the TSA on event logistics and on-site coordination for approved tenant programs, including tenant appreciation events, ESG-related activities, community events, and other tenant engagement initiatives.
• Oversee adoption and performance of tenant engagement and service platforms, including Connect by Crown and VTS where applicable.
• Administer cleaning and security contracts as directed by the General Manager, Senior Property Manager, or Property Manager.
• Oversee Connect by Crown service performance, including aged or open work orders, recurring service issues, preventative maintenance exceptions, tenant escalations, and service trends.
• Coordinate with Operations, vendors, Accounting, Construction, Leasing, and other internal teams to ensure property issues are addressed promptly.
• Ensure property management software and Risk Wise records are maintained for assigned properties and that compliance updates are directed to the appropriate team members.
• Oversee the development and accuracy of the Tenant Welcome Manual and related move-in/move-out materials.
• Support tenant move-ins and move-outs by reviewing approvals, service commitments, construction implications, deposits, and payment terms where applicable.
• Assist with, prepare, or review budgets and monthly or quarterly reports, depending on the property and direction from the supervising manager.
• Prepare or review monthly listings of accrued expenses and capital expenditures, with support from Accounting or administrative staff where applicable.
• Monitor tenant receivables and tenant accounts in Yardi, review reconciliations, and escalate collection issues in accordance with portfolio procedures.
• Review and approve tenant chargeback documentation, tenant sign-offs, deposits, payment terms, and billing submissions before forwarding complete packages to Accounting.
• Support the year-end reconciliation process by reviewing lease obligations, accounting statements, reconciliation letters, and draft responses to tenant inquiries in collaboration with Accounting.
• Manage the Yardi Elevate dashboard for assigned properties, including invoice workflow timelines, purchase orders, chargebacks, over-10-day invoices, outstanding items, discrepancy investigation, and monthly status updates to the supervising manager.
• Oversee management, recording, and reporting of additional revenue streams such as parking, storage, event-related revenue, and other miscellaneous revenue.
• Support vendor performance monitoring, contract administration, and follow-up as directed by the supervising manager.
• Support environmental and sustainability initiatives, including opportunities to reduce energy consumption and improve waste diversion.
• Monitor and track utility accounts and after-hours consumption where assigned.
• Assist with BOMA BEST, LEED, and other sustainability submissions and green management practices.
• Provide day-to-day direction to the TSA where assigned, including priorities, deadlines, service standards, and escalation handling.
• Provide assistance to the General Manager, Senior Property Manager, or Property Manager as requested.
• Support or direct Operations staff as requested by the supervising manager.

Benefits

• Base salary: $70,000- $80,000 per year, based on experience and qualifications
• Eligibility for discretionary annual performance bonus linked to individual, team, and company goals
• Comprehensive health benefits
• Pension matching program to support your long-term financial security
• Professional development and membership dues coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED