Assistant Property Manager, Multifamily

Cushman & Wakefield•Portland, OR

9d•Onsite

About The Position

The Assistant Property Manager is responsible for maintaining communities to a market-ready standard and ensuring a high level of service. This role also involves building and motivating high-performing teams to maximize property performance. The Assistant Property Manager assists the Property Manager with overall operations, including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits. Key responsibilities include providing superior customer service to residents and prospects, completing lease/renewal paperwork, tracking advertising and client traffic, and maintaining effective on-site staff through interviewing, hiring, and coaching.

Requirements

Effective communication and customer service skills
Computer literate, including Microsoft Office Suite and internet navigation skills
General office, bookkeeping and sales skills
Excellent oral and written communication skills
High School Diploma, GED, Technical or Vocational school
3+ years of Property Management experience
1+ years of Management experience

Nice To Haves

Bachelor’s Degree

Responsibilities

Ensuring the smooth running of our community in a fast-paced environment
Assist the Property Manager with the overall operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
Assist the Property Manager with providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability
Complete lease/renewal paperwork to ensure completion to company standards
Track and evaluate advertising, and all client traffic
Assist the team by maintaining and modeling the Cushman & Wakefield mission to be the best national management company
Assist the Property Manager with the day-to-day operations of entire on-site team, ensuring that all Cushman & Wakefield policies and procedures are being followed
Maintain effective on-site staff through interviewing, hiring, and coaching team as necessary
Maintain residents' files in accordance with company standards
Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up
Manage and maintain all aspects of overall community budget and finances
Work with leasing staff to ensure that leasing/marketing goals are being met
Determine leasing opportunities of staff and work on goal setting – improving the performance of each staff member
Supervise day-to-day operations of the team, ensuring that all C&W policies and procedures are being followed
Work with leasing staff to ensure that leasing/marketing goals are being met
Perform any other related duties as required or assigned