Assistant Property Manager, Multifamily

Empire State Realty Trust•New York, NY

6d•Hybrid

About The Position

Empire State Realty Trust, Inc. (ESRT) is a NYC-focused REIT that owns and operates a portfolio of modernized office, retail, and multifamily assets, including the Empire State Building. The company is recognized for its leadership in energy efficiency, indoor environmental quality, and sustainability, with its portfolio 100% powered by renewable wind electricity. ESRT is a Certified as a Great Place to Work, prioritizing employee health, wellness, and continuous development within a collaborative and positive work culture. The Assistant Property Manager supports the Property Manager in the day-to-day operations and overall management of ESRTâ€™s multifamily residential portfolio. This role involves working closely with property management, leasing, and on-site teams to ensure exceptional resident satisfaction, operational efficiency, financial performance, and compliance with all applicable regulations. The Assistant Property Manager acts as a key liaison between residents, building staff, vendors, and management, ensuring seamless communication, high service standards, and effective execution of building operations.

Requirements

Strong financial acumen with ability to analyze budgets, forecasts, and financial statements
Knowledge of residential leasing, rent regulation, and property operations
Strong leadership and team management skills
Excellent communication and problem-solving abilities
Ability to manage multiple priorities in a fast-paced environment
Working knowledge of building systems (mechanical, electrical, plumbing)
Proficiency in Yardi, BuildingLink, Microsoft Office, and related systems
Bachelorâ€™s degree required
Minimum of 5â€“7 years of residential property management experience
Prior leadership experience managing on-site teams required

Nice To Haves

Advanced degree or certifications a plus
Experience managing multifamily assets in NYC strongly preferred

Responsibilities

Responsible for the overall financial performance of the property, including operating income, expenses, and NOI
Conduct monthly financial reviews comparing budget/forecast to actuals and report variances to senior management
Assist in developing annual operating budgets, capital plans, and multi-year forecasts
Monitor rent collections, arrears, concessions, and other revenue streams to ensure financial targets are met
Partner with Property Manager on financial analysis and reporting
Oversee expense management, vendor costs, and operational efficiencies
Ensure a high level of resident satisfaction through proactive communication and responsive service
Oversee leasing performance, including occupancy, pricing strategy, conversion, and traffic metrics
Support leasing teams in driving traffic, managing leads, and executing renewals
Review and approve resident communications, notices, and policies
Handle escalated resident issues and ensure timely, solution-oriented resolution
Support community engagement initiatives to enhance resident retention
Lead, train, and develop on-site staff including leasing, maintenance, concierge, and administrative teams
Establish clear performance goals and hold team members accountable to service and operational standards
Participate in hiring, performance management, and employee development
Foster a collaborative, service-oriented culture aligned with ESRT values
Oversee daily building operations, ensuring cleanliness, safety, and functionality of all common areas and amenities
Conduct regular property inspections and ensure building standards are consistently met
Manage work order systems to ensure timely completion of maintenance requests
Ensure compliance with building policies, house rules, and company procedures
Identify operational risks and implement solutions to mitigate them
Oversee third-party vendors and contractors, ensuring performance, cost control, and compliance
Manage contract negotiations, renewals, and vendor relationships
Ensure all vendors maintain proper insurance and meet building requirements
Oversee service contracts for maintenance, cleaning, security, and specialty services
Ensure compliance with NYC housing regulations and agencies, including HPD, DOB, FDNY, and others
Oversee compliance with affordable housing programs such as Section 8 and CityPHEPS where applicable
Maintain all building permits, certifications, and inspection records
Maintain familiarity with NYC rent stabilization regulations and ensure compliance in leasing and renewals
Manage incident reporting, insurance claims, and risk mitigation strategies
Ensure staff and vendors complete required safety training and certifications
Develop and execute capital improvement and renovation plans
Partner with project management teams to oversee unit renovations and building upgrades
Monitor project budgets, timelines, and quality of work
Ensure all construction and alterations comply with building standards and local codes
Lead property-level initiatives aligned with portfolio and company goals
Provide regular reporting to senior leadership on financial performance, operations, and resident metrics
Identify opportunities to improve efficiency, resident experience, and asset value
Participate in portfolio-wide initiatives and special projects