Assistant Property Manager II

SPANISH SPEAKING UNITY COUNCIL • Oakland, CA

7h • $27 - $30 • Hybrid

About The Position

Under the supervision of the Associate Director of Property Operations, the Assistant Property Manager II – Mixed-Use & Commercial supports the day-to-day operations of a mixed-use portfolio, including retail, commercial, office, community-serving, and public-facing properties. This position assists with tenant relations, leasing administration, accounts receivable, maintenance coordination, vendor management, inspections, and operational support to ensure properties remain safe, well-maintained, financially stable, and responsive to tenant and community needs. The Assistant Property Manager II serves as a key liaison between tenants, vendors, maintenance staff, and Property Management and supports higher-level property operations, leasing, financial, and vendor-related functions under the direction of the Associate Director of Property Operations or designated supervisor.

Requirements

• High School Diploma or GED required; Associate Degree or college coursework preferred.
• Minimum of 2 years of administrative, property management, leasing, customer service, contract administration, or accounts receivable experience required.
• Bilingual English/Spanish, including written and conversational proficiency.
• Experience with commercial, retail, mixed-use, affordable housing, or community-serving properties preferred.
• Strong customer service, tenant relations, and conflict resolution skills.
• Knowledge of lease administration, vendor coordination, and basic property operations preferred.
• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Strong attention to detail and ability to maintain organized documentation.
• Excellent written, verbal, interpersonal, and problem-solving skills.
• Proficiency in Microsoft Office Suite required (Word, Excel, Outlook).
• Experience with Yardi or property management software preferred.
• Ability to work independently while maintaining strong collaboration across departments.
• Must be able climb stairs, reach, bend, lift 20-30 pounds, crawl, kneel, stoop, twist, grasp with hands and fingers materials, use arms and legs, able to walk, climb ladders if applicable.
• Regularly required to sit for long periods of time, and occasionally stand and walk.
• Regularly required to use hands to operate computer and other office equipment (copier, scanner, phone, etc.).
• Close vision required for computer use and document review.
• Ability to work on a computer up to 8 hours per day as needed.
• Regularly required to sit, stand, walk properties, and climb stairs.
• Ability to conduct property inspections by walking exterior/common areas.
• Background/fingerprints
• Reference Checks

Nice To Haves

• Associate Degree or college coursework preferred.
• Experience with commercial, retail, mixed-use, affordable housing, or community-serving properties preferred.
• Knowledge of lease administration, vendor coordination, and basic property operations preferred.
• Experience with Yardi or property management software preferred.

Responsibilities

• Serve as a point of contact for tenants, visitors, vendors, and community stakeholders, providing a high level of customer service and responsiveness.
• Maintain positive tenant relationships through regular communication and timely follow-up regarding concerns, maintenance requests, operational issues, and lease obligations.
• Respond to tenant concerns and coordinate resolution with Property Management, Maintenance, and external vendors as needed.
• Assist with tenant onboarding, move-ins, relocations, and operational coordination.
• Support tenant retention through proactive communication and relationship management.
• Maintain professional, positive relationships with tenants, vendors, community partners, and visitors.
• Support administration of commercial and mixed-use lease agreements and assist in monitoring compliance with lease terms and property policies.
• Assist with lease renewals, amendments, notices, and tenant correspondence.
• Coordinate leasing inquiries, schedule property tours, and assist with prospective tenant communications.
• Support higher-level leasing activities, including vacancy tracking, broker coordination, and preparation of leasing-related materials.
• Assist with marketing vacant commercial spaces through listings, outreach, and coordination with internal departments and external partners.
• Assist with the preparation, reconciliation, and administration of Common Area Maintenance (CAM) charges and support commercial tenant invoicing processes.
• Coordinate tenant move-in logistics, including access, keys, insurance collection, and required business documentation.
• Maintain tenant files, lease documentation, certificates of insurance, business licenses, and contact records.
• Support the Associate Director in tenant retention efforts, commercial occupancy goals, and lease compliance initiatives.
• Conduct periodic inspections of leased spaces to identify maintenance concerns, lease violations, or operational issues.
• Ensure timely invoice processing and coordination of vendor payments.
• Assist with rent collection, batch postings, bank deposits, and accounts receivable follow-up.
• Monitor delinquent accounts and escalate collection concerns to supervisor as appropriate.
• Assist in preparing delinquency reports, payment agreement documentation, and tenant communications regarding outstanding balances.
• Prepare vacancy, aging, and operational reports for management review.
• Maintain organized electronic and paper records related to tenants, vendors, invoices, and operational activities.
• Coordinate and track work orders, vendor service requests, and maintenance activities.
• Assist in responding to emergencies and operational disruptions to minimize impact on tenants and visitors.
• Coordinate tenant notices related to maintenance interruptions, access issues, or operational updates.
• Support mixed-use operations through coordination of tenant needs, common area concerns, and day-to-day operational issues.
• Work collaboratively with Facilities and Maintenance staff to ensure timely completion of repairs and preventative maintenance activities.
• Ensure compliance with Fair Housing laws, ADA accessibility requirements, landlord-tenant regulations, and organizational policies.
• Maintain accurate electronic and paper records of tenant communications, notices, leases, vendor agreements, inspections, and operational documentation.
• Assist with preparation of notices and documentation related to lease compliance, collections, or operational concerns.
• Support supervisor in preparing documentation for legal proceedings or lease enforcement matters when necessary.
• Escalate compliance concerns, lease violations, or tenant disputes to supervisor as appropriate.
• Collaborate with internal departments including Facilities, Finance, Resident Services, Real Estate Development, Communications, and external partners to support efficient property operations.
• Participate in staff meetings, trainings, and departmental initiatives.
• Contribute ideas and solutions to improve operations, tenant experience, and property performance.
• Perform other duties as assigned in support of Property Management operations and organizational goals.

Benefits

• Two weeks of paid vacation a year
• sick time
• 14 holidays
• up to five floating holidays based on employment status
• medical and dental benefits on the first of the month following 30 days of employment
• life insurance policy at no cost to employees (with the option of increasing policy amount)
• flexible spending account for medical and dependent care costs
• commuter benefits
• 403(b) with employer match
• opportunities for professional development and growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED