Assistant Property Director

Crown Residential LLC•Hallandale Beach, FL

just now•Onsite

About The Position

The Assistant Property Director is responsible for balancing world-class customer service with managing the financial aspects of a successful property. This role involves mentoring and advising Leasing Teammates, driving and retaining property revenue, and motivating the team. Key coordination tasks include all move-ins, move-outs, and monthly reporting for the property.

Requirements

High school diploma or equivalent

Nice To Haves

Associates or Bachelor’s degree
Minimum of 2 years’ previous experience in the multi-family, sales, retail, hospitality, property management or industry related field
Prior office experience in residential or retail sales
Excellent written and oral communication skills
National Apartment Leasing Professional (NALP) certification

Responsibilities

Facilitate rent and delinquency collections, accommodate resident requests, and coordinate resident events
Assist the Property Director with compiling reports, resident feedback, and market research or any other reporting as needed
Ensure leasing packets and legal documents are completed accurately
Work with the property management team to develop and implement sales and marketing strategies and goals for the community
Maintain thorough product knowledge, area knowledge, and market knowledge of community assigned and that of major competition through site visits/tours and telephone surveys
Conduct site tours, effectively sell to prospects and lease apartments. Site tours include but are not limited to, transporting and showing the prospect around the community, all community amenities, model apartments and available apartments
Oversee and prepare all lease related paperwork in an accurate and timely manner
Assist with the day-to-day operations and manage deposits of rent payments
Work with Property Director to direct the efforts of the on-site team to ensure apartments are ready for move in and are maintained in a satisfactory manner
Oversee and maintain company Royal Service standards
Respond to resident requests and work with residents to minimize and resolve resident issues. Follow through to ensure issues are resolved and customer is satisfied
Oversee and follow established policies and procedures regarding the qualifications, screening and acceptance of applicants for residency
Inspect units on move-in day to ensure units are ready and assist with planning and hosting of resident parties and functions
Maximize resident renewals with proactive customer service and oversee the property lease renewal program
Assist and or manage the scheduling of work to be performed, including vacations, holidays, after hour emergency coverage, etc.
Understand and utilize Crown Residential’s lead management system, resident portal, and all other property management software
Monitor, document, and follow up with all customers in a professional and timely manner while informing The Property Director and Leadership when appropriate
Adhere to company best practices and federal Fair Housing requirements during all phases of the prospect/resident lifecycle, from initial prospect inquiry to resident move out (i.e. touring, application processing, security deposits, rental rates, lease administration, resident complaints, legal processes, renewals, etc.)
Manage online reviews, monitor/update social media accounts, and post to classifieds or any other internet-based marketing tool identified to meet the guidelines set by the Property Director, Regional Director and or Vice President
Process all Statements of Deposit Accounting within the timeframe outlined by policy
Make recommendations and modifications regarding property performance, business needs, etc.
Any other tasks assigned or directed