Assistant Project Manager

ServiceSource • Denver, CO

11d • Onsite

About The Position

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities. As delegated by the project manager (PM), responsibilities for the assistant project manager (APM) include scheduling, coordination and quality control to ensure fulfillment of contractual obligations. Primary Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review. Oversee all assigned operations including supervision of employees, meeting of contractual obligations and other items as assigned by the Project Manager. Plan, coordinate, train, motivate, monitor, and evaluate performance on employees. Coordinate with contract personnel to provide monthly KPI and QC reports as noted in the project contract. Interface with customers on a regular basis to solve problems. This may include meeting with the appropriate staff to resolve issues and make recommendations. Work directly with customers in receiving job materials, coordinating job requirements, or meeting work completion schedules. Assist in training staff in the design and implementation of goals and objectives of the contract, IEE’s, vocational and behavior plans, documentation and in other areas as assigned. Additional Responsibilities: Write employee counseling reports as needed. Coordinate with PM, Human Resources staff, and Rehabilitation department to resolve behavior, attendance and/or other issues. Participate in interdisciplinary team processes and other meetings pertaining to employee goals and objectives. Provide input as needed. Interpret a variety of instructions furnished in written, oral diagram or schedule form. Submit timely and accurate records necessary for the operation of department and contract requirements. Notify appropriate personnel when materials for or maintenance on machines is needed. Perform other job related duties as assigned.

Requirements

• High school diploma or General Educational Development (GED) required.
• 1-3 years’ experience in call center operations required.
• 1 year in a supervisory capacity required.
• A well organized, detail oriented, and self-directed individual who is a team player.
• An individual who can relate to people at all levels of the organization.
• Strong problem-solving skills.
• Good writing ability with proficiency in verbal communication skills.
• Excellent customer service and phone skills.
• Experience with Microsoft Word, Excel, and Outlook required.
• Ability to learn new computer programs as required by contract.

Nice To Haves

• Contract specifications may require additional qualifications.

Responsibilities

• Oversee all assigned operations including supervision of employees, meeting of contractual obligations and other items as assigned by the Project Manager.
• Plan, coordinate, train, motivate, monitor, and evaluate performance on employees.
• Coordinate with contract personnel to provide monthly KPI and QC reports as noted in the project contract.
• Interface with customers on a regular basis to solve problems. This may include meeting with the appropriate staff to resolve issues and make recommendations.
• Work directly with customers in receiving job materials, coordinating job requirements, or meeting work completion schedules.
• Assist in training staff in the design and implementation of goals and objectives of the contract, IEE’s, vocational and behavior plans, documentation and in other areas as assigned.
• Write employee counseling reports as needed.
• Coordinate with PM, Human Resources staff, and Rehabilitation department to resolve behavior, attendance and/or other issues.
• Participate in interdisciplinary team processes and other meetings pertaining to employee goals and objectives.
• Provide input as needed.
• Interpret a variety of instructions furnished in written, oral diagram or schedule form.
• Submit timely and accurate records necessary for the operation of department and contract requirements.
• Notify appropriate personnel when materials for or maintenance on machines is needed.
• Perform other job related duties as assigned.

Benefits

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• An Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED