Assistant Project Manager

RDM Holding Company•Kochville Township, MI

1d•Onsite

About The Position

SERVPRO Team Miller is a leading SERVPRO team in the country, recognized as Franchise of the Year in 2020 and consistently ranking in the top 5 out of over 2000 teams. With more than 40 territories across Michigan, Indiana, Illinois, and Florida, they service major metropolitan areas including Metro Detroit, Saginaw/Midland Counties, Fort Wayne, Indianapolis, Chicago, and Miami. As a family-owned and operated business, SERVPRO Team Miller fosters a team-oriented environment, prioritizes internal growth, and invests in training and certifications for its employees. The Assistant Project Manager role is crucial in helping people through challenging situations, specifically fire and water damage restoration, with the goal of making it "Like it never even happened". The ideal candidate is comfortable working hard in difficult circumstances, enjoys interacting with new people, possesses excellent communication skills, enjoys supervising others, and is adept at multitasking. Self-motivation, superb interpersonal skills, high dependability, and a drive to exceed expectations are key attributes for this position. As a valued SERVPRO employee, you will receive a competitive pay rate and opportunities for learning and growth. The primary responsibility of the Assistant Project Manager is to oversee incoming leads from conversion to active job status through to completion and customer invoicing. This role involves close collaboration with Project Managers and Production to maintain accurate work-in-progress files and audit daily documentation for all job files. Additionally, the Assistant Project Manager will review the scope, estimate, and job file documentation to ensure all program requirements are met and all work performed is accurately invoiced.

Requirements

At least 1 year of customer service and/or office-related experience
Exceptional customer service skills
Strong administrative abilities
Excellent verbal and written communication skills
Ability to multitask
Ability to remain detail orientated
Proficiency in using various digital tools and technologies to complete job tasks efficiently.
Ability to successfully complete a background check subject to applicable law

Nice To Haves

High school diploma/GED
Experience in the restoration, construction, or insurance industry
IICRC certifications

Responsibilities

Monitor job file status to ensure accuracy in all job file documentation daily.
Daily project(s) oversight to include monitoring status, audit, and work-in-progress
Monitor and ensure all client requirements are met.
Maintain internal and external communications
Work closely with Project Managers to ensure thorough and accurate project documentation from beginning to end
Review timestamps and other datapoints to reflect accurate reporting/KPMs.
Create budgets and total loss lists
Collaborate and assist with other departments, as needed