Assistant Project Manager

Parkwell • Santa Monica, CA

28d • $22 - $26 • Onsite

About The Position

Parkwell is proud to be a 2023 Top Workplace as determined by an employee feedback survey and recognized by the Denver Post. We are a values driven company that prides itself on phenomenal culture and putting people at the center of what we do. We will continue to provide more opportunities and growth for our people and we hope you will join our team so you can join us in this endeavor! As Assistant Project Manager you have broad responsibilities for the overall success of the account assigned to you and the growth of the Company.

Requirements

• Successful completion of criminal and motor vehicle background check
• Valid Driver’s License
• 2 years experience in parking management preferred
• Candidates must meet all of the following:
• Experience supervising employees in a service, operations, parking, hospitality, or facilities environment
• Strong organizational skills with the ability to manage multiple locations and priorities
• Professional communication and customer service skills suitable for client-facing environments
• Experience supporting budgets, expense tracking, or operational reporting
• Ability to handle a high volume of operational communication (email, phone, in-person)
• Reliable transportation and willingness to travel between sites
• Ability to work in fast-paced, high-volume environments
• Demonstrated professional business acumen with a polished and professional presentation style.
• Prior experience managing a team of employees, including supervision, performance management, and accountability.
• Experience creating, managing, and analyzing budgets, with a clear understanding of financial reporting and cost controls.
• Highly professional demeanor and polished communication style appropriate for executive and client interactions.
• Strong professional business writing skills, including the ability to draft clear, concise, and grammatically correct correspondence and documentation.
• Ability to manage a high volume of emails daily, read thoroughly, and respond promptly and professionally

Nice To Haves

• A dependable, solutions-oriented leader who is comfortable being in the field
• Strong sense of urgency and accountability
• High emotional intelligence and professionalism, especially in medical settings
• Desire to grow into a Project Manager or senior operations leadership role

Responsibilities

• Ensure high level of guest service delivered at all times.
• Maintain adequate staffing levels for the site.
• Support the valet operation as needed/ requested.
• Fill in scheduling gaps, respond to call offs and schedule changes.
• Maintain professional and responsive customer and client service and ensure satisfaction.
• Employee recruiting, training, development, accountability, safety and well-being.
• P&L management and execution against budget.
• Reporting and documentation as required by each account, client and company executives.
• Procurement of all supplies needed for operations through company expense procedures.
• Execution of marketing plans, implementation and maintenance of revenue control procedures and analysis.
• Compliance with all laws, rules, policies, and safety-standards.
• Support and positively contribute to company’s Mission, Values, and Culture.
• Be Better, Be Honest, Be Respectful, Be Go-Giver, Be Optimistic, Be Creative
• Assist with projects in the portfolio as requested.
• Provide administrative support as needed.
• You will be asked from time to time to perform other duties not listed in this description. The expectation is that you are flexible and open-minded to these assignments.
• Assist in managing daily parking operations across multiple garages and facilities
• Provide direct supervision and leadership to supervisors, attendants, and support staff
• Ensure locations meet company standards for cleanliness, safety, signage, and traffic flow
• Monitor staffing levels and assist with scheduling and coverage needs
• Support development and implementation of site-specific operating procedures
• Help ensure parking operations meet the needs of patients, visitors, and medical staff
• Maintain a calm, professional, and service-focused environment in high-sensitivity settings
• Respond promptly to operational issues that may impact patient access or facility flow
• Build and maintain positive working relationships with property management and client contacts
• Assist in resolving customer concerns and service escalations
• Support implementation of revenue control and customer experience initiatives
• Assist with budget monitoring, expense management, and financial reporting
• Track operational performance metrics and compile required reports
• Coordinate procurement of supplies and equipment in accordance with company procedures
• Ensure accurate documentation and compliance with company and client requirements
• Assist with recruiting, onboarding, training, and coaching of team members
• Reinforce company policies, safety practices, and performance expectations
• Support employee accountability, engagement, and retention initiatives
• Travel regularly between assigned Culver City and Santa Monica locations
• Support special projects, audits, and company initiatives as needed
• Uphold and model Parkwell’s Mission, Culture, and Values

Benefits

• 2023 Top Workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed