Assistant Project Manager

DOXA PROGRAMS LLC•Salt Lake City, UT

10d

About The Position

The Assistant Program Manager supports the day-to-day administration and compliance of the Rrenters insurance compliance program at RLL. This role serves as a key liaison between property managers, residents, and internal operations, ensuring renters insurance policies are properly collected, reviewed, entered, and tracked for compliance. This is a customer-facing, detail-oriented role ideal for someone with insurance account management or customer service experience who enjoys reviewing documentation, answering questions, and ensuring policies meet program requirements.

Requirements

Active Property & Casualty (P&C) insurance license (required).
1–3 years of experience in an insurance-related role such as: Account Management, Customer Service Representative (CSR) at an insurance agency, Insurance operations or policy administration.
Experience reviewing insurance policies and related documentation.
Strong attention to detail and organizational skills.
Excellent written and verbal communication skills.
Comfort working in systems, entering data, and managing documentation.

Nice To Haves

Experience working with renters’ insurance or personal lines.
Familiarity with compliance tracking or insurance program administration.
Experience supporting customers or residents in a service-oriented environment.
Prior experience working with automated communication tools or proprietary systems.
A degree related to Insurance or Project Management can substitute for experience.

Responsibilities

Collect, review, and validate renters’ insurance policies submitted by residents.
Partner with property management teams to review coverage requirements and resolve policy issues.
Ensure policies meet program and compliance standards.
Track renters’ insurance compliance across properties and residents.
Enter, update, and maintain policy data accurately within RLL’s proprietary system.
Support audits and reporting related to renters’ insurance compliance.
Serve as a point of contact for resident questions related to renters’ insurance requirements.
Field and resolve issues related to policy documentation, coverage discrepancies, or system questions.
Communicate clearly and professionally with residents, property managers, and internal stakeholders.
Utilize automated communication tools within the RLL system to manage outreach and follow-ups.
Collaborate closely with the Executive Director of Operations and broader operations team.
Assist with process improvements, documentation, and workflow enhancements as needed.