Assistant Project Manager - Janitorial

Allied Universal • Rochester, NY

1d • Onsite

About The Position

Diversified Maintenance is hiring an Assistant Project Manager for Janitorial services. This role provides direct oversight to hourly employees, ensuring standards are met, locations are fully staffed, and employees are developed. The Assistant Project Manager evaluates sites, uses excellent communication skills to ensure customer satisfaction, and supports the on-site Project Manager in all duties. Diversified Maintenance is committed to delivering exceptional cleaning, landscaping, and restoration services for commercial facilities and offers opportunities for growth in janitorial management, maintenance, landscaping, and metal restoration.

Requirements

• High school diploma or equivalent
• Minimum of two (2) years of management experience in a service-related industry
• Minimum of three years of operational experience in the janitorial industry
• Business level oral and written communication skills; ability to speak, read, and write fluently in English
• Ability to multitask and adapt to changing environments
• Excellent customer service skills; active listening skills
• Ability to lead and encourage teamwork; ability to negotiate and resolve conflict

Nice To Haves

• Bilingual; ability to speak, read, and write in Spanish, French, or other languages
• Prior cleaning or janitorial experience
• Familiarity with custodial practices and commercial cleaning standards
• Knowledge of floor care techniques including buffing and waxing
• Experience in industrial cleaning or facilities maintenance

Responsibilities

• Recruit and hire employees to assure accounts are properly staffed according to contract specifications.
• Assign duties and tasks to employees and inspect work for cleanliness and completion.
• Determine work procedures and prepare schedules while ensuring the account stays within the given labor budget.
• Conduct new hire orientation, safety training, job training, etc. to assure hourly employees can perform tasks in an efficient and safe manner.
• Prepare and review all required paperwork such as time sheets, accident reports, new hire paperwork, employee training records, work orders, equipment and supply orders, etc.
• Create an open line of communication by assisting in employee relations problems, and coaching and counseling employees to empower success.
• Establish relationships with customers by visiting accounts on a regular basis to ensure the highest quality of service.
• Resolve problems and complaints in a timely manner to maintain the highest customer satisfaction possible.
• Document customer contacts and concerns on an on-going basis, and assist with follow through to ensure issues are resolved.
• Monitor assigned accounts for work order opportunities and additional work that can be added to the contract.

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED