Assistant Program Supervisor - Carrick, PA

Crossroads Treatment Centers•Pittsburgh, PA

8d•Hybrid

About The Position

Crossroads Treatment Centers is seeking an Assistant Program Supervisor for their Carrick, PA location. This role involves creating and fostering an environment that supports the company's mission and Inspire Culture, reinforcing policies and procedures, and assisting the Program Supervisor with key performance indicators such as Census, Attrition, EBITDA, and NPS. The Assistant Program Supervisor will partner with the Program Supervisor and Human Capital Business Partner on employee relations, conduct interviews, and assist with onboarding new team members. This role also involves monitoring team performance, compliance, staff training, creating schedules, approving timecards, and performing front office responsibilities including patient check-in/check-out, vitals, and urine toxicology. Additionally, the position requires ensuring timely lab completion, reconciling payments, handling patient concerns, managing patient insurance information, ordering supplies, communicating changes, completing performance evaluations, and evaluating staffing needs. The Assistant Program Supervisor must be available and onsite during center operating hours and assist support departments as needed. Crossroads Treatment Centers is dedicated to providing accessible, high-quality, evidence-based medication-assisted treatment (MAT) for opioid use disorder, operating outpatient clinics across multiple states.

Requirements

Highschool Diploma or GED required
Must be willing to travel to all center locations for coverage.
Candidates work with the Regional Director to confirm if changes need to be made to the work schedule.
Teammates start and end times may vary some from patient hours based on what is needed to prepare for and close out your day.

Nice To Haves

Experience working in an Office Based Opioid Treatment program
Supervisory experience
Experience working with individuals with substance abuse or mental health
The Program Supervisor must meet state-defined minimum licensure, education, and experience requirements.

Responsibilities

Creates and fosters an environment that supports Crossroads Mission and Inspire Culture
Supports and reinforces Crossroads policies and procedures
Assists Program Supervisor with the achievement of Crossroads 4 main KPI’s: Census, Attrition, EBITDA and NPS
Proactively partner with Program Supervisor and Human Capital Business Partner on employee relations matters
Partners with Program Supervisor in conducting interviews for open positions
Assists with the onboarding and acclimation of new Crossroads team members, including review of job description, associate handbook, new hire policies, etc.
Partners with Program Supervisor to monitor team performance and compliance, and assist with staff training
Creates schedules and approves timecards for teammates at assigned centers
Performs front office responsibilities, including but not limited to Check-in and Check-out, vitals and urine toxicology
Ensure labs are completed in a timely manner and sent to the appropriate lab
Reconciliation of payments and transportation of deposits to bank
Primary point of contact for all patient concerns and escalation to Program Supervisor
Maintaining patient insurance information and facilitate conversations regarding insurance concerns
Ordering and maintaining all supplies for assigned center(s)
Communicate necessary changes with team and ensure changes are implemented timely and effectively
Complete and facilitate performance evaluations with the assistance of the Program Supervisor
Ongoing evaluation of staffing needs and escalation of needs to Program Supervisor
Available and onsite during hours of center operations
Assists Support Departments as needed

Benefits

Have a daily impact on many lives.
Excellent training if you are new to this field.
Mileage reimbursement (if applicable)
Crossroads has a travel reimbursement policy which includes mileage reimbursement.
Community events that promotes belonging and education.
Opportunity to save lives everyday!
Medical, Dental, and Vision Insurance
PTO
Variety of 401K options including a match program with no vesture period
Annual Continuing Education Allowance (in related field)
Life Insurance
Short/Long Term Disability
Paid maternity/paternity leave
Mental Health day
Calm subscription for all employees