Assistant Program Supervisor - Greeneville and Newport, TN

Crossroads Treatment Centers•Greeneville, TN

43d•Onsite

About The Position

Crossroads Treatment Centers is seeking an Assistant Program Supervisor to create and foster an environment that supports the company's mission and Inspire Culture. This role involves supporting and reinforcing company policies and procedures, and assisting the Program Supervisor with achieving key performance indicators (KPIs) such as Census, Attrition, EBITDA, and NPS. The Assistant Program Supervisor will proactively partner with the Program Supervisor and Human Capital Business Partner on employee relations matters, assist with conducting interviews, and support the onboarding and acclimation of new team members. This role also includes monitoring team performance and compliance, assisting with staff training, creating schedules, approving timecards, and performing front office responsibilities such as check-in/check-out, vitals, and urine toxicology. Additionally, the Assistant Program Supervisor will ensure labs are completed promptly, reconcile payments, handle patient concerns, maintain patient insurance information, order and maintain supplies, communicate necessary changes to the team, and complete performance evaluations with the assistance of the Program Supervisor. Ongoing evaluation of staffing needs and escalation of these needs to the Program Supervisor is also a key responsibility. The Assistant Program Supervisor must be available and onsite during hours of center operations and assist Support Departments as needed.

Requirements

Highschool Diploma or GED required
Experience working with individuals with substance abuse or mental health.

Nice To Haves

Experience working in an Office Based Opioid Treatment program
Supervisory experience

Responsibilities

Creates and fosters an environment that supports Crossroads Mission and Inspire Culture
Supports and reinforces Crossroads policies and procedures
Assists Program Supervisor with the achievement of Crossroads 4 main KPI’s: Census, Attrition, EBITDA and NPS
Proactively partner with Program Supervisor and Human Capital Business Partner on employee relations matters
Partners with Program Supervisor in conducting interviews for open positions
Assists with the onboarding and acclimation of new Crossroads team members, including review of job description, associate handbook, new hire policies, etc.
Partners with Program Supervisor to monitor team performance and compliance, and assist with staff training
Creates schedules and approves timecards for teammates at assigned centers
Performs front office responsibilities, including but not limited to Check-in and Check-out, vitals and urine toxicology
Ensure labs are completed in a timely manner and sent to the appropriate lab
Reconciliation of payments and transportation of deposits to bank
Primary point of contact for all patient concerns and escalation to Program Supervisor
Maintaining patient insurance information and facilitate conversations regarding insurance concerns
Ordering and maintaining all supplies for assigned center(s)
Communicate necessary changes with team and ensure changes are implemented timely and effectively
Complete and facilitate performance evaluations with the assistance of the Program Supervisor
Ongoing evaluation of staffing needs and escalation of needs to Program Supervisor
Available and onsite during hours of center operations
Assists Support Departments as needed

Benefits

Medical, Dental, and Vision Insurance
PTO
Variety of 401K options including a match program with no vesture period
Annual Continuing Education Allowance (in related field)
Life Insurance
Short/Long Term Disability
Paid maternity/paternity leave
Mental Health day
Calm subscription for all employees
Mileage reimbursement (if applicable) Crossroads matches the current IRS mileage reimbursement rate.
Community events that promotes belonging and education. Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.
Excellent training if you are new to this field.