Assistant Program Manager - Waterbury and Litchfield County

Center for Human Development (CHD)•Waterbury, CT

6d•$47,000 - $50,000

About The Position

The Center for Human Development (CHD) is seeking an Assistant Program Manager for its Hospitality Center and Unsheltered Outreach Programs in greater Waterbury and Litchfield County, Connecticut. The Assistant Program Manager leads and coordinates day-to-day team operations to support efficient and effective performance. Working within the program’s model, this role promotes open communication, support, and accountability among staff; helps identify operational concerns, monitor program requirements, maintain resources, and ensure consistent communication across teams; and promotes the agency’s philosophy and commitment to program participants. The position supports outreach and hospitality center staff, program oversight, quality assurance, compliance, documentation, transportation, supplies, donations, and volunteer coordination. The schedule is 11:00 a.m.–7:00 p.m. Monday through Thursday, with Friday and Saturday or Sunday off. The listed salary is $47,000–$50,000 per year. CHD describes itself as a community-oriented human services organization that values inclusion and reflects the multicultural, multilingual, and sign-language-fluent communities it serves.

Requirements

High school diploma or GED.
Valid driver’s license.
Registered and insured vehicle available for work purposes.
Approved criminal background and driving check.
At least 2 years of experience working with individuals with psychiatric or co-occurring diagnoses.
At least 1 year of supervisory experience.
Excellent organizational and communication skills.

Nice To Haves

Bachelor’s degree in human services or a related field preferred.

Responsibilities

Serve as a resource to staff regarding routine program operations, participant concerns, documentation expectations, and established procedures.
Monitor weekly case-note completion and follow up on missing, late, or incomplete documentation.
Attend Street Outreach team and community meetings and assist with follow-up on participant and program needs.
Monitor Hospitality Center supplies and assist with ordering, organizing, tracking, and maintaining them.
Work collaboratively with the Volunteer Coordinator to help recruit, engage, and retain volunteers.
Coordinate and maintain van bookings and scheduling for approved program activities, outreach services, participant needs, donation pickups, and other authorized transportation needs.
Assist with monitoring program compliance, documentation standards, and required timelines.
Provide guidance and support to outreach and Hospitality Center staff while fostering teamwork and accountability.
Monitor program documentation and compliance requirements to maintain accurate and timely records.
Coordinate program resources, transportation, donations, volunteers, and supplies to support effective service delivery.
Assist with program oversight, quality assurance, and problem-solving to promote operational excellence and participant success.