Assistant Program Manager, Member Benefits and Services/Professional Development
About The Position
ICMA is seeking an Assistant Program Manager to assist the Membership Benefits & Services and Professional Development teams in identifying, creating, and executing membership support and growth initiatives. This role involves analyzing data to identify and cultivate prospective members, overseeing the ICMA Coach Connect program, and managing program growth, member engagement, and marketing. The Assistant Program Manager will also be responsible for monitoring data accuracy, researching, compiling, and analyzing data, generating reports, completing internal forms, and creating content for member and non-member communications across various platforms. The position requires a minimum of three days a week onsite at ICMA's headquarters, with additional in-person work as needed.
Requirements
- Bachelor's degree in relevant discipline or equivalent experience.
- Two (2) or more years of experience in program or program/project management (may include internships and/or volunteer work).
- Ability to meet deadlines and adhere to a schedule.
- Proven ability to orchestrate activities and problem solve across multiple stakeholder teams, leading others in delivery of a solution.
- Ability to establish and maintain effective working relationships with internal and external parties.
- Excellent organizational skills and attention to detail.
- Excellent communication, presentation, analytical, planning, and process development skills.
- Demonstrated ability to respond effectively to multiple priorities, continuously prioritize deliverables, and to respond in a dynamic work environment.
- Strong analytical and data analysis skills.
- Highly proficient with Microsoft Office Suite, virtual platforms, and association management software.
- Experience with database required.
- Legally authorized to work in the United States without the need for employer sponsorship.
Nice To Haves
- Interest in Local Government or membership associations preferred.
- Website management preferred.
Responsibilities
- Analyze registration data from professional development programming to identify nonmembers for recruitment.
- Support all aspects of the ICMA Coaching Program, including Coach Connect, Coaching Webinars, Career Compass monthly newsletter articles, and Speed Coaching.
- Provide program support for the Coaching Webinar program, including correspondence with presenters, scheduling events, and coordinating with marketing and the webinar manager.
- Support efforts to increase engagement on the Coach Connect platform, including working with the marketing team on initiatives to promote Coach Connect and sending a monthly newsletter.
- Analyze registration data from coaching webinars and promote Coach Connect as an entry point for nonmembers to join ICMA.
- Analyze data and report on trends in membership, identifying areas of focus for membership recruitment and retention.
- Research and compile targeted non-member data for specific recruitment campaigns.
- Prepare and perform outreach through various communications channels to recruit new membership.
- Support retention efforts bi-annually via outreach, data analysis, tracking, and reporting.
- Assist with data input and running queries in the database.
- Update and maintain member data; generate related reports. Note and report data trends and gaps.
- Analyze data for inaccuracies and clean up data in the association management system.
- Provide phone coverage during specified times via RingCentral queue.
- Update goals and progress in Monday.com.
- Define and document processes (SOPs) and drive continuous improvement using measurement/metrics data; create analytics that give leaders insights into objectives and key results on programs.
Benefits
- employer sponsored health, dental, life, disability, and employee assistance benefits
- Paid time off to include vacation, sick leave, holidays, and floating days
- Generous retirement plan
- Opportunities for ongoing professional development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
