Assistant Program Manager for Veteran Mental Health Services

Mental Health America of Los Angeles•Long Beach, CA

4d•$35 - $36•Hybrid

About The Position

Mental Health America of Los Angeles (MHALA) is a nonprofit mental health agency dedicated to helping individuals with mental health needs achieve meaningful, healthy lives. MHALA is one of the largest agencies of its kind in Los Angeles County, providing integrated services to over 19,000 individuals annually. The agency focuses on mental and physical healthcare, homelessness and housing, supported employment, and wellness and financial services, with specialized programs for Veterans and transition-age youth. MHALA also offers training programs for the behavioral health workforce and the community. The agency values its employees, promoting a culture of communication, collaboration, transparency, and work/life balance, encouraging self-care with a 35-hour workweek. MHALA fosters diversity and a team-oriented culture with opportunities for growth, offering competitive salaries and a full benefits package, including an employee assistance program and generous paid time off.

Requirements

Minimum 3 years of experience providing psychosocial rehabilitative services to a disabled population required.
Experience in a supervisory/leadership role.
Demonstrated ability to provide supervision and leadership to diverse staff who possess a wide range of skills, abilities, and professional competencies.
Must have good basic English writing skills and be highly organized.
Must function well in a team-oriented approach to member services.
Knowledge of the Veterans Administration system as well as HUD programs.
Knowledge with using and reporting through HMIS.
Proficient in computer applications such as Microsoft Word, Excel and Outlook.
Knowledge of federal, state and local housing subsidy programs and the sources available for them.
Ability to work collaboratively and effectively with public and private housing providers, mental health consumers and their family members or client advocates, vendors and other staff.
Ability to track and interpret complex data sets for the program services and budget.
Must be detail oriented, and able to prioritize and juggle multiple projects without losing productivity.
Driving with current class C driver’s license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA’s liability insurance are conditions of employment.
TB clearance and re-testing every year are conditions of continued employment.

Nice To Haves

Bachelor’s degree in human service or related field or certification in a mental health specialty i.e. LCSW, ASW, RN, LVN, LPT, drug alcohol rehab counselor preferred.
Non-profit social service agency experience preferred.
Veteran status preferred.

Responsibilities

Supports the Program Manager in the day-to-day operations of the Operation Healthy Homecoming Supportive Services for Veteran Families (OHH SSVF) program.
Focuses on operational oversight, workflow management, data quality control, and frontline supervision to ensure housing-focused services are delivered in compliance with SSVF regulations, VA guidance, and agency policies.
Provides general oversight and leadership responsibilities for team members during program or service activities.
Assists in providing direct supervision to assigned team members based on housing first and psychosocial rehabilitation model of treatment and services.
Participates in the recruitment, hiring, supervision, training, direction, evaluation, reward, discipline, and termination of assigned staff.
Conducts regular evaluation of OHH program delivery and performance, focusing on program flow and veteran access to services.
Identifies operational barriers and service gaps and recommends corrective actions to the Program Manager.
Oversees daily program flow including outreach, intake, eligibility review routing, housing placement coordination, and case closures.
Monitors timeliness of enrollment, housing placement, and exits to ensure alignment with SSVF performance expectations.
Provides timely information and feedback to the OHH Program Manager regarding emergent staff, team, or participant issues.
Escalates performance or compliance concerns to the Program Manager.
Provides leadership coverage in the absence of the Program Manager.
Reviews case files for compliance with eligibility, housing status documentation, income verification, and required forms.
Provides coaching and corrective feedback regarding documentation and service delivery standards.
Monitors TFA usage trends and alerts the Program Manager to potential over- or under-spending concerns.
Ensures supporting documentation is complete prior to financial approvals being routed to leadership.
Participates in HUD-VASH/SSVF case conferencing and community housing meetings as assigned.
Represents MHALA at funder, community housing provider, HUD-VASH, and other meetings and events focused on homelessness and Veteran Homelessness.
Works with landlords and property management companies and generates housing opportunities through advocacy, information, and education.
Stays current with technical and administrative changes in various housing programs and their requirements.
Provides leadership and guidance when Program Manager is not available.
Advocates for social justice and systems change at a macro level when opportunities are available.
Networks with other veteran and mainstream service agencies to share ideas and resources, develop effective programs, solve common problems, and maintain a professional network of referral resources for housing and support services.