Assistant Program Manager – Empowered Voices

SVRC Industries•Saginaw, MI

1d•$65,000 - $75,000

About The Position

Supports the daily operations of the Empowered Voices Program while maintaining a direct caseload of participants. This role integrates program leadership, case management, staff coordination, and compliance oversight to ensure high-quality, person-centered services in accordance with CARF, Community Mental Health, state, and federal standards.

Requirements

Bachelor's degree in human services, social work, psychology, or related field, master's degree preferred.
Two years of relevant experience; case management experience preferred.
Ability to finish CPR and First Aid certification within 90 days of hiring.
Valid Michigan driver's license and insurable record; able to secure a valid Michigan Chauffer's License.
High proficiency with a computer including use of Microsoft Office.
Strong written and verbal communication skills.
Ability to work with diverse populations.
Ability to display reasoning; decision-making skills, and empathy.
Successful criminal history background check and drug screen.

Responsibilities

Assist in oversight of daily program operations and service delivery.
Support implementation of agency policies, procedures, and quality standards
Participate in intake, referral coordination, and service planning.
Maintain referral, enrollment, and discharge data.
Prepare required reports and documentation.
Support audit preparation and corrective actions.
Maintain confidentiality and HIPAA standards.
Support safety and risk management activities.
Provide daily guidance to assigned staff and other program staff, as requested.
Assist with staff scheduling and coverage.
Participate in onboarding and training.
Observe performance and provide coaching.
Complete evaluations and corrective actions of assigned staff.
Assist in recruitment efforts, including reviewing applications and participating in interviews.
Maintain an assigned caseload of participants.
Author Individual Plans of Service (IPOS), addendums, and progress reviews.
Coordinate and attend Person-Centered Planning meetings.
Implement and monitor person-centered IPOS.
Complete intake (including Discovery) and orientation of participants to program.
Communicate with referral sources, guardians, and families concerning participant's progress and/or problem development.
Coach participants on job readiness, workplace behaviors, and life skills.
Support employment exploration and barrier reduction.
Encourage participant engagement and self-advocacy
Provide follow-along and community-based supports.
Transport participants as needed.
Maintain documentation in compliance with CARF and CMH standards.
Report critical incidents promptly.
Participate in committees and trainings.
Support community outreach.
Assist with entering encounter notes into EMR
All other duties as assigned.